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Kantar Media · 3 days ago

Service and Installation Executive

Coral Way

Full-time

Hybrid

New Grad, Entry Level

Kantar Media is a global leader in data, insights, and consulting services, specialising in media measurement and audience analysis. The Service and Installation Executive will be responsible for maintaining relationships with US panel members, ensuring a seamless installation process, and providing exceptional customer support.

MarketingPublic RelationsSocial MediaSocial Media Management

Responsibilities

Work remotely with panel members to install and maintain metering equipment and software in panel homes

Provide outstanding customer service and be part of a professionally minded team that delivers a standout experience for our panel members

Make outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering

Perform interactive tests and quality checks

Capture information from about the equipment in the panel members homes and update a central database

Educate and encourage panel members in the correct use and care of the metering equipment

Accurately log and report panel home activity as required

Collaborate with others to maintain accurate stock levels of metering equipment

Collaborate with Continuous Improvement (CI) agents to identify and address areas for improvement in the service

Provide support on ad hoc projects and initiatives

Conduct validation checks to identify any issues with data held against a home that could impact data processing

Work with the wider team to ensure SLA’s (Service Level Agreements) and project deadlines are met

Working some evenings and weekends as part of the standard working week required

Qualification

Customer serviceProblem solvingCommunicationCollaborationOrganizational skillsContinuous improvement mindsetMultitaskFluent EnglishFluent SpanishSelf-motivator