Liberty Tax · 10 hours ago
Customer Care Center Representative
11173- Everett WA, Everett, WA, US
Full-time
Onsite
New Grad, Entry Level
$16.28/hr - $24/hrLiberty Tax is dedicated to providing professional tax services with a focus on building authentic relationships and accountability. They are seeking a Customer Care Center Representative to handle customer inquiries, provide assistance, and support client interactions effectively.
AccountingFinancial ServicesLegal
Responsibilities
Take customer calls - provide accurate, satisfactory answers to their queries and concerns
De-escalate issues involving dissatisfied customers, offer patient assistance and support
Call clients and potential customers and aid in scheduling appointments
Review client accounts - provide updates and information about their tax return
Responding to all client inquiries in a polite, professional, and timely manner
Place outbound calls
Document customer comments and feedback in the appropriate systems
Expresses initial greeting at the front desk, as needed
Answers and transfers phone calls
Data entry
Internal mail and package distribution
Other duties as assigned
Qualification
Required
Strong verbal and written communication, interpersonal and organization skills
Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
Comfortable working in fast paced environment
Verbal written communication skills to interact clearly with clients, vendors, and other employees
Time management skills to prioritize and complete task daily
A patient and empathetic attitude
Adaptability and Flexibility in a change of pace work environment
Computer literacy - Working knowledge of Windows Professional and Microsoft Office Suites
Phone experience, including the ability to handle multi-dimensional phone systems
Previous experience in a fast-paced, highly structured environment
Ability to work both independently and within a team
Minimum of a high school diploma or a GED
Preferred
Bilingual in Spanish is preferred, not required
Flexible to work nights and weekends as necessary
Company
Liberty Tax
Liberty Tax is income tax preparation at its best: friendly, accurate, and with a money back guarantee.
Founded in 1997Virginia Beach, Virginia, USA
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$3.3M2020-06-25IPO
2014-03-24Series Unknown· $3.3M
Leadership Team
Dori Miller
Owner, CEO
Jason Broschinsky, EA, CPA
Franchisee, CEO, CFO
Recent News
Retail Dive
2025-06-12
WSJ.com: Markets
2025-06-07
Dayton Daily News
2025-05-04
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