Metasys Technologies · 1 month ago
Area Customer Service Coordinator.Managed Services Onsite
San Jose, CA
Full-time
Onsite
Entry Level
$24/hr - $24/hr
1+ years expMetasys Technologies is a company providing managed services, and they are seeking an Area Customer Service Coordinator to support daily operations across multiple customer locations. The role involves various tasks including mail services, shipping/receiving, and maintaining customer-focused environments while adapting to different work settings.
Information ServicesInformation TechnologyManagement ConsultingProfessional ServicesStaffing Agency
Responsibilities
Support daily operations for all contracted services within assigned customer locations
Assist management with process improvements, procedural testing, and ensuring compliance with operational best practices
Support implementation of new customer accounts and service expansions
Assist with onboarding and cross-training team members
Help develop and update Site Procedure Guides; ensure accuracy and compliance through routine inspections
Maintain knowledge of all contracted services at each assigned account
Perform daily visual inspections of site services and safety compliance
Provide feedback to improve internal and external customer experience
Stand in for onsite staff during absences or vacations, including site lead coverage when needed
Travel between multiple accounts and adapt to varying site requirements
Create and maintain a customer-focused environment; engage with end users and escalate issues appropriately
Collect data and assist with Monthly Operations Review tasks
Perform duties requiring extended standing, walking, lifting up to 50 lbs., and moving equipment up to 400 lbs
Report to alternate sites as required, potentially increasing commute time
Complete other assigned tasks
Qualification
Required
High school diploma and 12 months of related work experience; additional education preferred
Ability to travel between multiple customer locations, including distances of 40–50 miles
Reliable transportation; valid, violation-free driver's license and minimum auto insurance may be required
Ability to adapt quickly to changing situations, work independently or with a team, and take initiative
Strong customer service, verbal communication, and problem-solving skills
Ability to comprehend and follow written and verbal instructions
Proficiency with Microsoft applications, file management, and basic computer skills
Ability to perform repetitive tasks while maintaining quality standards
Ability to stand, walk, bend, stretch, climb, and lift up to 50 lbs.; ability to push/pull equipment up to 400 lbs
Comfort working in office or warehouse environments with varying noise and temperature levels
Ability to maintain and submit expenses accurately and on time
Flexible availability; some sites may operate between 6 AM and 7 PM or beyond, including weekends
Company
Metasys Technologies
Metasys Technologies is a staffing company that provides recruitment assistance.
501-1000 employees
H1B Sponsorship
Metasys Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Arkview Capital
2022-08-01Private Equity
Leadership Team
Romeen Sheth
CEO
Recent News
Company data provided by crunchbase