Peerbound · 2 days ago
Founding Customer Success Manager
New York, NY
Full-time
Onsite
Mid Level
$80K/yr - $100K/yr
3+ years expPeerbound is a company focused on turning customer love into revenue using AI. They are seeking a Founding Customer Success Manager to own post-sale outcomes and help build the Customer Success function from the ground up.
Computer Software
Responsibilities
Own the full customer lifecycle: kickoff → onboarding → adoption → renewal → expansion
Drive measurable outcomes for customers (activation, usage, pipeline influence, internal rollout)
Use AI to build CS playbooks: onboarding plans, QBRs, risk management, renewals, and more
Partner with Sales to ensure clean handoffs and tight feedback loops across customer journey
Influence product direction by bringing structured insights, patterns, and requests from the field
Help us scale to $10M+ ARR through your unwavering commitment to customer success
Qualification
Required
3+ years in Customer Success / Account Management in B2B SaaS (mid-market or enterprise)
AI-Native and eager to use AI as a tool to 10x your professional impact on our customers
Strong at value articulation: turns usage into outcomes, outcomes into renewals/expansion
Process-oriented builder who can also be scrappy when needed
Trusted operator with customers: organized, responsive, crisp communicator
Comfortable running exec conversations (CMO/CRO) and navigating internal politics
Wants to be in-person with the full team
Benefits
Founding equity
Top-tier health/vision/dental
Company
Peerbound
Peerbound is the AI‑native customer proof platform that helps you centralize all customer proof (case studies, testimonials, reviews), uncover advocates and actionable insights in minutes, and empower sales to close deals faster and grow revenue, all while seamlessly integrating with your tech stack.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase