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CEFALY Technology · 19 hours ago

Inside Sales & Training Associate

California, United States

Full-time

Hybrid

Entry, Mid Level

$90K/yr - $110K/yr

1+ years exp

CEFALY Technology is transforming migraine care with innovative therapeutic solutions. The Inside Sales & Training Associate serves as the primary point of contact for VA and Medical Center customers, providing account support and training to healthcare providers while ensuring a high-quality customer experience.

Medical Device

Responsibilities

Serve as the main interface for institutional customers through phone, email, and video conferencing

Act as the primary customer contact for assigned accounts

Conduct customer discovery and coordinate follow-up training with Cefaly Regional Trainers

Travel on-site to provide high-quality training to healthcare providers

Schedule and follow up on Regional Trainer in-service meetings

Process and track customer orders accurately

Work collaboratively with Customer Service to resolve questions, issues, and complaints

Use initiative to improve personal skills and departmental processes

Drive add-on and associative sales

Convert prospects into active customers

Works collaboratively with Inside Sales Representatives & Trainers

Represent CEFALY Technology at trade shows and medical conferences

Adapt to evolving business needs and take on other duties as required

Generate new leads and maintain accurate contact information in Salesforce

Perform additional duties as assigned

Qualification

SalesforceMedical device experienceInside sales experienceMicrosoft ExcelCommunication skillsSolution-orientedOrganizational skillsTime-management skillsInterpersonal skillsMotivated to learn

Required

You must be located in the state of California

Strong business acumen and sound professional judgment

Excellent communication skills in written and spoken English, including grammar and professional tone

Proficiency with Microsoft Excel, Word, and Outlook

Solid organizational and time-management skills

Ability to navigate remote customer environments and facility endpoints

Bachelor's degree or equivalent experience in a medical, life sciences, or related healthcare field

Medical or clinical background is required, including experience in medical devices, pharmaceuticals, or healthcare sales, or prior clinical experience

Proven understanding of clinical environments and medical terminology

Candidates with relevant internships or strong transferable skills will also be considered

Reliable, dependable, punctual, and detail oriented

Highly organized, with demonstrated ability to manage multiple priorities and meet deadlines

Strong interpersonal and communication skills

Solution-oriented, accountable, and collaborative

Motivated and eager to learn; open to ongoing training and development

Demonstrated initiative and willingness to take ownership of tasks