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Prairie State Bank & Trust · 17 hours ago

Customer Service Specialist

Springfield, IL

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

Prairie State Bank & Trust is a growing organization seeking a motivated individual to join their team as a Customer Service Specialist. In this role, you will handle customer inquiries and provide exceptional service over the phone, ensuring a seamless banking experience for customers while building strong relationships.

BankingFinancial Services

Growth Opportunities

Responsibilities

Deliver Exceptional Service: Answer customer calls with a professional greeting, use their names, and provide helpful, courteous service. Ensure every interaction is friendly and helpful, offering additional assistance when needed

Customer Education: Share your knowledge of our products and services with customers, providing clear and accurate information and helping them understand how to make the most of their accounts

Be Accountable and Reliable: Your dependability matters! Show up on time, follow through on promises, and ensure customer inquiries are completed in a timely and thorough manner

Professionalism & Teamwork: Maintain a polished and professional appearance, contribute to a positive workplace culture, and collaborate with your teammates to achieve shared goals

Continual Learning & Growth: Take advantage of training and development opportunities, completing necessary courses, setting personal goals, and striving to improve