Upside · 1 day ago
Consumer Strategy & Operations Manager
DC
Full-time
Hybrid
Mid, Senior Level
$112K/yr - $135K/yr
4+ years expUpside is transforming brick-and-mortar commerce through innovative technology that enhances consumer value and supports businesses. The Consumer Strategy & Operations Manager will drive operational excellence and collaboration across the Consumer Marketing organization, ensuring strategic priorities are effectively translated into actionable plans.
AppsBusiness DevelopmentData ManagementMarketplaceMobile AppsRetailRetail Technology
Responsibilities
Own end-to-end project planning for cross-functional initiatives, translating topline objectives into integrated roadmaps, sequencing work across teams, and ensuring execution reflects business needs, not just those of individual projects
Anticipate and manage interdependencies, risks, and tradeoffs across a complex initiative portfolio, proactively surfacing implications, facilitating decisions, and re-balancing plans as circumstances and timelines evolve
Build and maintain operating systems and rhythms (e.g. internal communications, team onsites, team project management, goal-setting, quarterly planning, executive readouts) that create accountability and alignment for the Consumer Marketing organization and partner teams
Partner closely with teammates to evolve the consumer operating model, shaping processes, governance, tooling, and documentation that improve prioritization, execution, and scalability as the business grows
Take first pen on project plans and new organizational approaches, identifying the gaps between what the team has and what the team needs to up-level initiatives both large and small
Qualification
Required
4+ years of experience: in strategy and operations, chief of staff roles, management consulting, or program management, including close collaboration with marketing teams
Systems thinker with an operator's mindset: Able to zoom out to understand how strategy, org building, processes, and incentives interact, then zoom in to translate that understanding into practical, actionable solutions. Experience assessing and helping implement technology solutions for scaling organizations
Executive-ready communicator comfortable with data: Synthesizes complex information and data into clear narratives, decision frames, and recommendations for senior leaders, while adapting communication style for different audiences
Strong operating judgment: Brings a mature point of view on tradeoffs, sequencing, and decision-making; knows when to push for rigor and when to enable speed
Detail orientation and quality execution: Carries a project from overarching plan through to tactical execution, while being trusted as the source of truth on project details and maintaining a high standard for work quality
Skill bringing structure to open-ended problems: Thrives in evolving environments creating structure where it doesn't yet exist and iterating as the business learns and scales
Cross-functional influence: Builds trust quickly, aligns diverse partners, and drives outcomes through clarity and follow-through
Benefits
Medical, dental, and vision coverage starting on Day 1
Equity (ISOs)
401(k) program
Family planning programs + paid parental leave
Physical fitness and wellness memberships
Emotional and mental health support programs
Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
Flexible work environment
Lunch reimbursement for in-office employees
Employee Resource Groups
Learning and Development stipend
Transparent culture
Amazing mission!
Company
Upside
Upside is a two-sided marketplace focused on driving value to all points of brick and mortar commerce.
201-500 employees
H1B Sponsorship
Upside has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$165MKey Investors
General Catalyst
2022-04-26Series D· $65M
2022-04-26Debt Financing· $100M
2020-08-31Series C
Leadership Team
Alex Kinnier
Co-founder & CEO
Jan Rubio
Co-founder
Recent News
2025-07-02
Progressive Grocer
2025-02-18
Company data provided by crunchbase