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The Facilities Group · 2 days ago

Client Success Agent (Remote, 4-day work week)

United States

Full-time

Remote

Entry Level

$21/hr - $23/hr

1+ years exp

The Facilities Group is a company that provides janitorial and maintenance services across various industries. They are seeking a Client Success Agent responsible for managing customer accounts, resolving service issues, and ensuring compliance with service contracts in a remote work environment.

Building MaintenanceFacilities Support ServicesFacility ManagementJanitorial Service

Responsibilities

Partner with client-specific locations to provide updates and support on services planned and rendered

Schedule Independent Service Providers (ISPs) for services and monitor through completion for client satisfaction

Manages the life cycle of a client workorder, including: Creating the workorder, Assigning to ISPs, Scheduling the service, Following-up on completion, and Invoicing the client

Communicate internally and externally using phone, email, text messages, Microsoft TEAMS, and 3rd part work order management systems

Serve as the liaison between the client and Independent Service Provider (ISP)

Manage customer concerns as they arise in a timely and professional manner

Accurately manage and update ISP and client activities in JANIT

Daily IVR validation and monitoring to ensure ISPs are meeting scheduled commitments