Hilton Grand Vacations · 1 week ago
Assistant Marketing Manager, Pre-Arrival
Honolulu, HI, United States
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $98K/yr
0+ years expHilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. As an Assistant Marketing Manager Pre-Arrival, you will develop and implement marketing programs while leading day-to-day operations for Pre-Arrival Teams to achieve budgeted targets and maintain costs.
LeisureRecreationTravel
Responsibilities
Mentor, coach, and train team members by providing feedback in efforts to improve efficiencies, increase production, and to provide high quality customer service
Responsible for conducting daily informational, motivational, and/or training meetings with team members to help create a positive team environment as well as assist with creating, posting, and adjusting team member schedules
Collaborate with on-property marketing and sales management to ensure there is one cohesive strategy and that there is alignment between various teams
Partners with management to provide recommendations and develop operating procedures, call scripts, training programs, incentives, and marketing programs
Develop and implement new marketing programs and services as well as assist in the evaluation of program contracts and booking conversion rates on a daily, weekly, and monthly basis
Handle customer questions, problems, complaints requiring management intervention
Participates in opening and closing procedures which include a rotation in the Manager on Duty schedule
Completes other duties and tasks, as assigned by management
Qualification
Required
High School Diploma/GED
Able to work flexible schedules including mornings, evenings, weekends and holidays
Minimum 6 months of supervisory experience
Manage multiple tasks and assignments in a timely manner, and demonstrate strong social skills in a fast paced work environment
Preferred
Prior call center, sales, hospitality, or customer service experience
Proven track record to lead teams to meet performance goals
Ability to speak, read, write Japanese language
Benefits
Medical, Dental, and Vision insurance from Day One
Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities
Company
Hilton Grand Vacations
Hilton Grand Vacations is a vacation ownership travel company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.65B2025-12-16Post Ipo Debt· $400M
2025-08-14Post Ipo Debt· $400M
2025-07-11Post Ipo Debt· $64.68M
Leadership Team
Dan Mathewes
Senior Executive Vice President and Chief Financial Officer
Gordon Gurnik
Chief Operating Officer
Recent News
2025-11-19
2025-11-03
2025-11-03
Company data provided by crunchbase