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Randstad Digital Americas · 5 hours ago

Customer Support Representative

Plano, TX

Contract

Hybrid

New Grad, Entry Level

$21/hr - $22/hr

Randstad Digital Americas is seeking a Customer Support Representative who will work remotely after an initial onsite training period. The role involves delivering exceptional service, efficiently resolving customer inquiries, and contributing to a positive customer experience through effective communication and problem-solving skills.

Information Technology & Services

Responsibilities

Responsible for communicating key activities and reports to the customer whenever required

Managing and triaging incoming customer issues and enquiries

Resolving issues/ closing out cases

Point of Escalation for Customer for the Customer Support Operations

Documenting and reporting on customer care issues

Monitoring key customer metrics and reporting on a daily basis

Communicating with internal and external stakeholders on day to day issues

End of day reporting on daily operations and ongoing issues

Identifying persisting operational issues and escalating appropriately

Upholding customer care policies

Generating weekly surveys and collecting customer feedback

Office administration

Qualification

Customer service experienceCommunication skillsData entry experienceProblem-solving skillsAttention to detailDependabilityOrganizational skillsTime-management skillsTeam collaboration

Required

Prior customer service or call center experience

Experience with data entry or billing inquiries

Familiarity with service metrics

Strong verbal and written communication skills

Proven problem-solving and conflict-resolution skills

Customer-focused mindset with a commitment to service excellence

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

Attention to detail and accuracy in documentation

Proficiency with computers and customer service software

Ability to remain calm and professional when handling challenging or escalated situations

Strong organizational and time-management skills

Dependability, accountability, and punctuality

Ability to work independently as well as collaboratively within a team

Benefits

Medical

Prescription

Dental

Vision

AD&D

Life insurance offerings

Short-term disability

401K plan

Company

Randstad Digital Americas

Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.

Founded in 1984