Ampcus Inc · 13 hours ago
Technical Writer, Communications (New)
United States
Full-time
Remote
Mid Level
3+ years expAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a Technical Writer to design, write, edit, and rewrite software user guides and related publications, ensuring clarity and quality. The role involves researching topics, collaborating with stakeholders, and ensuring documentation meets legal and regulatory requirements.
Data ManagementInformation Technology
Responsibilities
Writes, reviews, and edits material for user guides, test certification memo, reports, manuals, briefs, proposals, instruction books, catalogs, standard operating procedures, job aids, and other operational documentation and related technical and administrative publications
Translates complex processes and systems into easily understandable step by step processes
Improves quality, usability and efficiency of existing documentation
Research topics and interviews stakeholders to understand communication product requirements; analyzes business problems and helps prescribe communication solutions
Utilizes provided tools/workflows to track progress of documentation and ensure publication on Learning Management and Governance Tools
Communicates weekly with management verbally and via written detail status reports regarding potential problems and concerns
Leads and/or participates in meetings to support new products, initiatives or operational work groups to understand impacts on processes and documentation
Provides subject matter expertise to support operational initiatives as needed including process and system impacts
Communicates and collaborates with diverse internal and external stakeholder groups and individuals
Ensures project documentation is following company legal, business and regulatory requirements
Qualification
Required
Ability to grasp technical concepts and effectively convey information to technical and non-technical audiences
Ability to recognize, analyze, and solve a variety of problems
Proficient in Microsoft Office programs, particularly Word and Excel
Ability to use screen capture and editing software
Excellent communication skills both written and verbal
Ability to work independently and effectively in small teams is necessary and be able to handle multiple tasks in a fast-paced environment
Associates must be team players, use professional judgment, and must support organizational and departmental goals
Individuals must demonstrate initiative and work well independently as well as a contributing member of a team
Should be well organized and detail oriented
Bachelor's Degree in English, Journalism, Business or Technical Discipline
3 years' experience as a technical writer or communications experience
Publications & Graphic Arts Certified Technical Writer Upon Hire
Preferred
Knowledge of call center operations claims and/or enrollment and billing workflows
Knowledge of Claims Processing Systems, FEP Bridge, Facets and/or NASCO
Knowledge of ACA
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
Company data provided by crunchbase