State Farm Agent · 1 day ago
Customer Retention Specialist - State Farm Agent Team Member
Wylie, TX
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrState Farm Agent is dedicated to helping people protect what matters most, and they are seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This role focuses on outreach, policy renewals, and maintaining relationships with existing customers.
Auto InsuranceFinanceFinancial ServicesHealth InsuranceInsuranceLife Insurance
Responsibilities
Communicate with existing customers regarding renewals and coverage options
Review accounts and assist with updates or changes as needed
Identify opportunities to enhance customer satisfaction and engagement
Maintain accurate records and documentation of interactions
Collaborate with team members to meet retention and outreach objectives
Qualification
Required
Strong interpersonal and problem-solving abilities
Effective communication and listening skills
Detail-oriented with a focus on customer experience
Must be able to obtain applicable state insurance licenses
Preferred
Previous experience in customer service or account management
Benefits
401(k)
401(k) matching
Company parties
Paid time off
Training & development
Company
State Farm Agent
At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Founded in 1922
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Fawad Ahmad
SVP - Digital & Customer Experience and Chief Digital Officer
Recent News
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2026-01-14
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