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IntelliShade · 20 hours ago

IT Field Technician

Louisville, Kentucky, United States

Full-time

Onsite

Mid Level

3+ years exp

IntelliShade is a company looking for an IT Field Technician to join their team. The role involves troubleshooting hardware and software issues, configuring networking devices, and providing excellent customer service to ensure smooth IT operations.

Construction

Responsibilities

Troubleshooting all forms of workstation hardware (Dell) and software issues in Microsoft Windows environments

Troubleshooting and configuring networking devices; switches, routers, wireless access points & controllers

Configuring and troubleshooting printers and peripheral devices (including MFP, label printers, and standard desktop printers)

Utilizing remote access tools (ex. RDP, Endpoint Central)

Documenting activities, training end-users, and communicating with various levels of management and peers

Organizing and resolving helpdesk tickets (categorize, assign, respond, resolve, close) for reliable tracking and mitigation of IT issues

Qualification

Troubleshooting hardwareNetworking devices configurationRemote access toolsMicrosoft 365Networking conceptsAzure Entra IDOracle EBSFileMaker ProHyper-VITSM frameworkCustomer service skillsCommunication skillsTeam player

Required

3 years of experience troubleshooting all forms of workstation hardware (Dell) and software issues in Microsoft Windows environments

1-3 years of experience troubleshooting and configuring networking devices; switches, routers, wireless access points & controllers

1-3 years of experience configuring and troubleshooting printers and peripheral devices (including MFP, label printers, and standard desktop printers)

1-3 years of experience utilizing remote access tools (ex. RDP, Endpoint Central)

Solid understanding of networking concepts such as DNS, DHCP, HTTP, SSL, and TCP/IP

Working knowledge of Microsoft 365 (OneDrive, Office, Exchange Online, etc.)

Working knowledge of Azure Entra ID and Identity Access Management practices

Experience utilizing the Information Technology Service Management (ITSM) framework

Well organized, self-starting and attentive to detail

Critical thinker beyond the symptoms to evaluate root causes

Outstanding customer service, communication and interpersonal skills projecting a professional image with a positive attitude

Effective time manager, able to consistently organize and resolve helpdesk tickets (categorize, assign, respond, resolve, close) for reliable tracking and mitigation of IT issues

Must be able to document activities, train end-users, and communicate with various levels of management and peers

Team player, strong sense of accountability

Availability for 24-hour IT emergency contact & assistance

The ability to lift up to 75 pounds when supporting installations or special requirements

The ability to climb ladders, stoop, bend and reach for extended periods of time

Must have clean driving record, reliable personal vehicle

Must be able to pass criminal background check