Atos · 6 hours ago
MS Messaging Engineer
USA
Full-time
Hybrid
Senior Level
7+ years expAtos Group is a global leader in digital transformation, and they are seeking a Messaging Engineer responsible for the administration of MS Exchange and Microsoft Teams in large enterprise environments. The role involves providing operational support, troubleshooting, and maintaining messaging systems to ensure optimal performance.
Business DevelopmentConsultingEnterprise SoftwareInformation ServicesInformation TechnologyOutsourcingSoftware
Responsibilities
Identify and perform the daily operational tasks that are necessary to provide stable and robust Exchange/Teams/Skype environments, including monitoring, proactive maintenance, and problem resolution
Provide tier three troubleshooting support of Exchange/Teams/Skype issues; investigate user escalation calls, finding optimum solutions for both users and the company
Perform scripting administration tasks and reporting using PowerShell or other scripting technology, developing scripts for automating processes within the environment
Represent the department to other groups in the company and with external vendors. Facilitate and/or coordinate interactions with these parties as needed to deliver results
Take ownership of the most complex messaging issues and work to resolution and root cause identification
Participate in off-shift maintenance and troubleshooting activities, as required
Assess and perform systems utilization and headroom reports to assist in troubleshooting and performance tuning
Create and maintain appropriate documentation of the messaging environments
Assist in defining and coordinating team projects and activities
Help ensure team performance meets or exceeds defined Service Level Agreements
Analyze new technologies and advise management on suitability and implementation
Maintain & perform periodic testing of disaster recovery procedures for the MS Exchange, Skype for Business, etc. environments
Maintain and administer messaging-related third-party applications. Create appropriate documentation for application deployment, configuration, and related processes
Adhere to and help enforce change management and compliance processes
Work with key business users to understand the business requirements and identify potential messaging solutions
Qualification
Required
Proven troubleshooting skills and ability to understand complex relationships between components of multi-tiered and distributed mail systems
Strong understanding of mail dependencies with DNS, routing, relays, and emerging technologies around encryption, TLS, SPF, DMARC, and DKIM
Familiarity with various types of e-mail client software such as IMAP, ActiveSync, and Microsoft Office clients
Proficiency with load balancers/proxies such as IIS web technology with Microsoft ARR/CAS etc
Antivirus product experience in a messaging environment such as McAfee MSME and MS EOP
Possess excellent interpersonal, verbal and written skills: ability to clearly and concisely articulate issues, alternatives, and recommendations
Flexible, adaptable, and able to manage multiple tasks in a dynamic, high-pressure, fast-paced environment
Self-driven, able to work independently with minimal supervision
Experience in a user-focused technical-support environment
ITIL Foundations knowledge
Minimum of 7 years' experience in an enterprise Microsoft messaging environment (5,000+ users)
Available for off hours' escalations as part of an On-Call support rotation
Preferred
Relevant Microsoft certification (MCTS/MCITP/MCSE) is a plus
Bachelor's degree (B.S./B.A.) in Computer Science, Business Information Systems, or related field is desired
Benefits
Wellbeing programs & work-life balance - integration and passion sharing events.
Opportunities for professional growth and career advancement.
Remote and hybrid working possibilities.
Benefits platform –culture, shopping, sport, etc.
Continuous learning programs and online courses.
Possibility to participate to charity and eco initiatives.
Company
Atos
Atos provides consulting services and solutions, ranging from supporting strategy development to enterprise solutions and technology.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.05B2024-12-10Post Ipo Equity· $234.85M
2024-07-15Post Ipo Debt· $1.82B
2010-06-11IPO
Leadership Team
Philippe Salle
Chairman and CEO
Florin Rotar
EVP, Group Chief Technology Officer
Recent News
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