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Convoy Supply · 1 day ago

Customer Service Specialist

Eugene, OR

Full-time

Onsite

New Grad, Entry Level

Convoy Supply is North America’s trusted distributor of top-tier construction materials, committed to exceptional products and outstanding customer service. The Customer Service Specialist will process customer transactions, coordinate deliveries, and educate customers about products, all while contributing to a supportive team environment.

Building MaterialCommercialConstructionResidentialWholesale

Responsibilities

Process customer transactions such as orders, quotes, and/or returns

Coordinate delivery and/or pick up of customer orders with the operations team

Educate customers on different products and their applications

Generate, place, and confirm purchase orders with suppliers

Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures

Participate in the physical inventory of warehouse materials

Qualification

Customer service experienceProblem solving skillsBuilding supply knowledgeCommunicationBilingual (English/Spanish)Team playerAttention to detail

Required

Experience assisting customers with product procurement - preferably in the building supply and/or construction industry

Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humor

Excellent decision making and ability to take initiative

Well organized, strong attention to detail

Must be a respectful team player

Excellent communication skills in English, spoken Spanish is an asset