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GEOH · 3 days ago

Customer Success Specialist

United States

Full-time

Remote

Entry Level

$50K/yr - $55K/yr

1+ years exp

GEOH is the fastest-growing home care technology company that transforms how Home Care and Home Health agencies operate. The Customer Success Specialist will own the onboarding and ongoing success of customers, guiding them through the onboarding process and ensuring compliance and billing readiness while serving as a trusted partner after go-live.

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Responsibilities

Own the end-to-end customer onboarding experience, guiding agencies from orientation through go-live and post-onboarding follow-ups to ensure long-term success

Serve as a trusted point of contact for customers by listening thoughtfully, addressing questions and concerns with professionalism, and helping agencies navigate challenges with confidence

Set clear, realistic expectations around how GEOH software and services operate, ensuring customers understand processes, timelines, and responsibilities from day one

Coordinate closely with internal teams, including Sales, Engineering, Billing, and Support, to resolve issues, share customer feedback, and continuously improve the customer experience

Act as an ongoing customer advocate by proactively identifying risks, surfacing trends, and representing the voice of the customer across the organization

Lead customer education initiatives by hosting office hours, training sessions, and creating learning opportunities that empower agency administrators to use GEOH effectively and independently

Build strong customer relationships that support retention, satisfaction, and growth, including requesting reviews, referrals, testimonials, and other forms of customer advocacy when appropriate

Maintain accurate, detailed records of customer interactions, onboarding progress, and key outcomes within the CRM to support visibility and continuity across teams