Sperber Landscape Companies · 4 days ago
Account Manager - Landscaping
Rohnert Park, CA
Full-time
Onsite
Mid, Senior Level
2+ years expSperber Landscape Companies is seeking a dedicated and results-driven Account Manager to join their landscaping business. In this role, you will manage a portfolio of client accounts, build strong relationships, and oversee production teams to ensure the successful delivery of landscaping services.
Construction
Responsibilities
Create a Zero-Harm Work Environment
Ensure compliance with national, local, and organizational health and safety regulations and policies
Uphold, promote, and monitor the safety culture created by the Branch Manager, ensuring a safe working environment
Ensure proper PPE use through regular inspections
Conduct regular safety meetings, and implement safety training programs
Investigate and report any assigned incidents or accidents, taking appropriate corrective actions, and working toward a zero-harm workplace
The Account Manager is responsible for the management of a landscape maintenance book of business with ~$750,000 - 1,000,000 of Annual Contract Value (ACV)
Handle the operational lifecycle of client contracts, from New Customer Onboarding through ongoing Service and property improvements
Regularly evaluate actual contractual maintenance financial performance compared to estimates/budgets (hours, materials & subs); organize the team to problem solve irregularities and improve performance
Monitor Ancillary project costs and budgets, ensuring profitability and cost-effectiveness
Actively address Accounts Payable issues, billing disputes or discrepancies with the customer in a professional and timely manner
Serve as the primary point of contact for assigned client accounts, developing and nurturing strong, trust-based relationships
Understand the contract, client needs, preferences, and goals, and align our services to meet their requirements
Communicate proactively, and conduct regular meetings with clients to provide updates, address concerns, and identify areas for improvement
Actively seek client feedback and take proactive measures to enhance client satisfaction and loyalty
The Account Manager is responsible for meeting branch-defined monthly and annual Ancillary Sales targets
Demonstrate your landscaping expertise and our partnership on our clients properties by proactively identifying and proposing Safety, Functionality, and Aesthetic based Ancillary sales consisting of Enhancement, Irrigation and Tree services
Effectively estimate the costs of performing the desired work, and create proposals that target our clients’ needs and expectations, and are priced fairly and ensure our operational teams are profitable
Review and approve completed work & client invoices, ensuring accuracy and timely billing
Stay updated on industry trends, competitors, and market conditions to provide valuable insights
Cleary understand contract & customer expectations of landscape quality and the high priority areas on each contract site
Communicate, train, coach the operational team and ensure execution to these standards
Regularly conduct Job Site Quality Audits, evaluating the crews performance on basic Landscape Maintenance tasks, and the individual requirements or expectations of the site; organize the team to problem solve irregularities and improve performance
Actively seek to retain the clients we want by regularly reaffirming the customers experience
Encourage clients to take part in the annual customer satisfaction survey; digest, respond to, and ensure quick actions are taken on identified action items
Immediately notify branch leadership when there are relationship challenges (Voluntary or Involuntary) that may put the Job in Jeopardy
Provide updates on action items being taken to return the customer and contract to Green Job Health
Assemble an annual packet to review the past year’s performance, and work with Branch leadership to propose the renewal contract, with appropriate price-increases, to the client and secure the renewal
Promote a culture of safety and ensure compliance with company policies and industry regulations
Provide leadership, guidance, and support to 3-4 Landscape Crews, crew leaders, field supervisors, and production staff
Recruit, interview, hire, train, and mentor production team members to enhance their skills, knowledge, and performance
Set clear performance expectations, conduct regular performance reviews, and address any performance issues in a timely and constructive manner
Conduct regular site visits and inspections to ensure compliance with site requirement, quality standards, and safety protocols
Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement
Ensure work is completed in an efficient and effective manner, proactively identifying areas for improvement and developing a team of problem solvers to address opportunities
Learn, teach and monitor daily use of the time capture system used by the Crew Leaders and crews
Schedule work effectively and execute to beat budgeted / estimated hours, understand demand and reallocate resources to maximize capacity
Seek to Continuously Improve operations by embracing a “Go & See” mentality; seek to learn why and how operations are being performed the way they are, and coach the team through developing ways to reduce Waste in the operations
Identify opportunities for broader process improvements and implement strategies to enhance operational efficiency and effectiveness
Ensure crews have the tools, equipment and materials to complete their work safely, and with high quality
Ensure crews maintain accountability for assigned equipment, conduct appropriate daily, weekly, monthly preventive maintenance and seek replacements when necessary
Allocate or reallocate resources as necessary to maximize efficiencies and control costs
Maintain accurate records of resource usage, costs, and productivity metrics
Actively participate in all branch operation activities, meetings and needs, from daily and weekly operational huddles / meetings, to taking on additional assigned duties that help the entire branch perform at a top level
Provide necessary updates to the team on initiatives or actions that affect them all
Foster a collaborative and positive work environment, promoting teamwork and effective communication
Qualification
Required
Proven experience (2+ years) in landscape maintenance or a similar client-facing role, preferably in distributed services industries
Excellent interpersonal and communication skills to establish and maintain strong client relationships
Strong organizational and multitasking abilities, with the ability to manage multiple projects simultaneously
Solid understanding of landscaping principles, materials, and practices
Proficiency in CRM software, project management tools, and Microsoft Office Suite, and Google Suite products
Strong problem-solving and negotiation skills to address client needs and resolve issues
Ability to work well under pressure, meet deadlines, and achieve targets
Self-motivated with a proactive approach to customer satisfaction and business growth
Preferred
Bachelor's degree in Business Administration, Marketing, or a related field is preferred but not required
Benefits
Training and on-going support and mentorship
Educational assistance
Get paid weekly!
401k with match
Medical, Dental & Vision, & PTO
Company
Sperber Landscape Companies
Sperber Landscape Companies is a landscape service provider serving customers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Florac
2019-04-01Private Equity
Leadership Team
Jeff Berg
Chief Executive Officer
Judd Feldman
Chief Financial Officer
Company data provided by crunchbase