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Mortgage Connect, LP · 9 hours ago

Title Commitment Manager

US-PA-Coraopolis

Full-time

Onsite

Senior Level

5+ years exp

Mortgage Connect, LP is seeking a Title Commitment Manager to lead a team in the examination of title products and delivery to clients. This role involves managing service level agreements, ensuring quality management, and overseeing productivity within the team.

Real Estate

Responsibilities

Monitoring all transactions on the Title Status dashboard and proactively managing files approaching SLA, including those in progress by our BPO partners

Ensuring Assumptions TTLs are processed

Processing over-the-limit files on the dashboard and submitting them to underwriting for review

Processing files on the dashboard when volume/staffing require additional assistance

Reviewing and reporting on misses and identifying ways to mitigate

Interacting with Title Ops on any issues with searches being received

Monitoring quality, both internal and offshore, and addressing any tall bars

Assisting with updating the helpful hints

Ensuring the Title Commitment inbox is monitored and ensuring all requests are addressed in a timely manner

Looking for trends in quality issues and addressing them with the team or individuals appropriately

Drive process adherence with the team. Includes implementing any changes as agreed upon with the management team

Monitoring the Team’s productivity and ensuring all are meeting production expectations consistently

Working with each team member to assist them in improving production and/or meeting expectations. Putting team members on PIP as necessary and working with management to address chronic issues

Responding to questions that both the internal and external teams send (i.e. manage the title questions mailbox)

Assisting with management reporting (i.e. Sending out daily SLA emails)

Identifying tech enhancements that will improve the delivery of the team and help building requirements and identifying the ROI

Ensuring tickets are placed for any bugs identified so we can further work toward resolving them

Participate in UATs and release testing as needed

Escalate issues to underwriting for additional review as needed

Conduct team meetings to ensure all team members receive all necessary communications

Address and enhance team morale through fun activities

Communicate with peers effectively to resolve issues

Other duties as needed to ensure team success