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Aurora Payments · 3 weeks ago

User Experience Designer for POS & Gateway

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Aurora Payments is a leading financial service provider specializing in payment processing technology. As the Senior User Experience Designer for Point of Sale & Gateway, you’ll shape how merchants and developers engage with Aurora’s platform, focusing on creating intuitive designs that enhance user experience and streamline operations.

Financial ServicesMobile PaymentsPaymentsTransaction Processing

Responsibilities

Own the experience of Aurora’s Point of Sale platform: Lead the end-to-end design for workflows that help business owners and staff manage day-to-day operations and unlock valuable insights

Design world-class onboarding and activation experiences: Craft first-use and growth experiences that make getting started radically simple while scaling to thousands of merchants

Stay close to customers: Conduct research with merchants, agents, and software partners to uncover where workflows break down, and transform those insights into design priorities that move the business

Build systems, not just screens: Create reusable patterns, frameworks, and visual systems that scale across Aurora’s product suite, ensuring coherence and efficiency for both customers and internal teams

Shape long-term design vision: Partner with product and engineering leaders to evolve the product roadmap, refine brand and design guidelines, and continuously improve internal collaboration practices

Be a multiplier: Help build the design team, establish design rituals, mentor peers/direct reports, and raise the bar for craft, execution, and customer-centric thinking

Qualification

End-to-end product designPayments technology experienceInteraction designVisual designDesign systemsUser researchStakeholder communicationCustomer-centric thinkingSystems thinkingBias for actionMentoring

Required

8+ years of end-to-end product design experience, with a portfolio of complex, high-impact products delivered from initial concept through iteration and delivery

Strong eye for both interaction design and visual design, with the ability to produce clear specifications and contribute to a design system at scale

Excellent at articulating design decisions, aligning stakeholders, and inspiring confidence across product, engineering, and business teams

Habit of uncovering real user behaviors, surfacing pain points, and designing solutions that solve meaningful problems

Comfort with ambiguity and fast-moving environments; a record of unblocking dependencies, iterating quickly, and driving initiatives with minimal oversight

Ability to simplify complexity and design within challenging domains such as fintech, compliance, or multi-sided marketplaces

Experience in payments technology or merchant services, working with the complexity of payment processing systems, compliance, and partner/agent ecosystems