Billing Liaison- Texas Market jobs in United States
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Kindbody · 8 hours ago

Billing Liaison- Texas Market

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Kindbody is a healthcare company focused on women's health and fertility, and they are seeking a Billing Liaison to act as the central connection between patients, clinical teams, and the billing department. The role involves ensuring timely and accurate billing communication while delivering high-quality customer service to patients regarding account concerns.

Employee BenefitsFertilityHealth CareMedical

Responsibilities

Apply and allocate payments correctly in Azalea, if needed
Transfer payments between encounters, if needed
Set up payment plans in accordance with approved parameters
Respond to patient billing questions with professionalism and empathy
Follow up on outstanding patient inquiries within 2 business days or sooner
Maintain a personal tracker for unresolved items
Review daily schedules to flag yellow/red-lit patients or those with upcoming procedures who have balances due
Send pre-written TextExpander messages to appropriate patients
Alert clinic staff when same-day balances are outstanding for procedures
Serve as the point person for billing inquiries assigned through KEMR tasks
Collaborate with nurses, PENs, Practice Coordinators, Financial Navigators, and the RCM team to identify and resolve patient billing issues
Attend weekly standing meetings with leadership to review unresolved or escalated cases
Track and trend billing issues or workflow barriers that require escalation or workflow updates

Qualification

Medical insurance billingPayment processingInsurance knowledgeEMR systems navigationProblem solvingCustomer serviceAnalytical thinkingOrganizationPassion for women's healthTeam collaborationFlexibility

Required

2+ years in a health plan / medical insurance billing, patient services, or healthcare role in a fast-paced, customer-focused clinic environment
Strong interpersonal skills, patience, and professionalism when dealing with sensitive financial conversations
Solid grasp of insurance terminology and patient cost-share responsibilities
Proficiency in payment allocation, balance transfers, and HSA reimbursement protocols
Comfortable navigating EMR systems, task routing, and interdepartmental collaboration
Ability to identify root causes of billing issues and recommend appropriate resolutions
Excellent attention to detail, time management, and follow-through on open items
Works effectively with both internal and external stakeholders
Able to detect trends and report potential systemic issues to RCM leadership
Willingness to roll with the punches, multitask, and troubleshoot problems
Experience using Azalea Billing or similar platforms

Preferred

Kindbody experience is preferable
A passion for women's health and fertility is a plus

Company

Kindbody

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Kindbody is a fertility clinic network and family-building benefits provider for employers.
dateFounded in 2018
location
New York, New York, USA
people-size501-1000 employees
web-link
https://www.kindbody.com

Funding

Current Stage
Late Stage
Total Funding
$306.33M
Key Investors
Morgan HealthPerceptive AdvisorsClaritas Health Ventures
2023-05-01Series Unknown· $25M
2023-03-02Debt Financing· $100M
2022-09-06Series C· $26.67M

Leadership Team

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Annbeth Eschbach
Chief Executive Officer
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Richard Forsythe
Chief Technology Officer
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Recent News

Media Post
Teal Leads Women's Health Brands In Cervical Cancer Awareness Push
2026-01-11
PR Newswire
Teal Health Assembles Trailblazers Midi Health, Maven Clinic, Wisp, Kindbody, Evvy, The Flex Company, and More in a Unified Effort to Eliminate Cervical Cancer in Our Lifetime
2026-01-07
Business Wire
Transcarent Experience Store Expansion: More Options for Women’s Health
2025-10-21
Company data provided by crunchbase