CapCenter ยท 10 hours ago
Mortgage Training & Policy Associate
Glen Allen, VA, US
Full-time
Onsite
New Grad, Entry LevelCapCenter is dedicated to simplifying the homebuying experience for clients. They are seeking a Mortgage Training & Policy Associate to ensure mortgage production team members are well-equipped with the necessary knowledge and skills to provide exceptional customer service.
FinanceInsuranceReal Estate
Responsibilities
Lead and support training initiatives for the mortgage production team, including delivery of select training sessions and ongoing program improvements
Partner with Mortgage Production and Compliance leaders to identify training needs and support effective rollout of policy and process changes
Manage and administer the learning management system (LMS), including course assignments, tracking, and reporting
Develop and maintain training materials, job aids, and reference resources based on company policies, procedures, and regulatory requirements
Support change management by documenting updates, communicating changes, and reinforcing adoption across the production team
Qualification
Required
Experience in mortgage underwriting, operations, training, and/or compliance
Exceptional written and verbal communication and presentation skills
Engaging and dynamic personality with the ability to motivate and inspire a team
Preferred
Bachelor's degree in finance, business, communications, teaching or other related field
Benefits
Medical
Dental and life insurance benefits
401K
Paid vacation
Company
CapCenter
CapCenter offers mortgage, realty, and real estate services.
Founded in 1997
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Lee
Chief Technology Officer
Sean DiBlasi, CFA
Chief Financial Officer
Company data provided by crunchbase