Xylem · 6 hours ago
Customer Support Specialist
Sanford, FL
Full-time
Onsite
Mid Level
$24/hr - $28/hr
3+ years expXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact. They are seeking a Customer Support Specialist responsible for order processing, sales-related support, and providing exceptional customer service.
Professional ServicesSporting GoodsTravel
Responsibilities
Order Management: Processes orders for products and/or services from sales staff or direct customer contact. Orders may range from off-the-shelf quick ship to longer cycle, more complex orders. Responsible for proactive, thorough follow up on order backlog to ensure order details are current. Provides timely communications on order status and changes to relevant parties. May coordinate and meet with other departments regarding order status, shipping dates, prices, product availability and back orders. Maintains virtual customer files with sales contracts and other information
Customer Billing Resolution: Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team
Sales Support: Provide price & availability, formal quotations and other pre and post order support functions for standard and some specialty products and services Additional duties and responsibilities may be required based on organizational needs
Qualification
Required
High School Diploma or equivalent
3 + years of customer service experience
Experience with order management, account management, or similar experience
Experience with billing, invoicing, quoting, or related activities
Experience using an ERP or CRM system, SAP experience preferred
Ability to work with diverse workforce and customer base in a matrixed organization
Proficiency in Microsoft Office Suite
Preferred
Experience supporting a sales team preferred
Preferred experience with Salesforce.com Customer Relationship Management (CRM), AS 400, and Select Configure Price Quote (SCPQ) tools, SAP
Benefits
Generous PTO package and paid holidays
Generous retirement savings plan
Customizable health, dental and vision insurance (eligible on first date)
Career progression plans
Reward and recognition programs
Paid parental leave
Tuition Reimbursement
Company Wellness Program
Employee Discount Program
Company
Xylem
Xylem is the global leader in advanced technologies, solutions and services that address the world’s biggest water challenges.
10001+ employees
H1B Sponsorship
Xylem has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Bill Grogan
Senior Vice President and Chief Financial Officer
Matt Latino
VP, Finance and Segment CFO Americas, Applied Water Systems and Measurement & Control Solutions
Recent News
globallegalchronicle.com
2025-10-07
2025-10-03
2025-10-02
Company data provided by crunchbase