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Farmers & Merchants Bank of Long Beach · 16 hours ago

Wire Operations Supervisor

Seal Beach, CA, US

Full-time

Onsite

Entry, Mid Level

1+ years exp

Farmers & Merchants Bank of Long Beach is seeking a Wire Operations Supervisor to support the Wire Operations Manager in overseeing department performance and daily operations. The role requires effective collaboration, leadership, and the ability to enhance service and operational efficiency while ensuring compliance with bank regulations.

BankingFinancial ServicesLending

Responsibilities

Direct supervision, development, and evaluation of the Wire Staff

Actively develops and mentors staff consistently by training and establishing performance plans for employees. Exhibits strong leadership skills. Adheres to the Bank’s policies by fairly enforcing procedures

Regularly coaches employees. Identifies strengths and weaknesses of employees and effectively writes performance evaluations. Delivers disciplinary action as needed

Conducts and documents staff meetings

Assists the Wire Operations Manager in controlling the department’s expenses, including but not limited to overtime expense

Monitor and maintain time clock entries for department staff

Demonstrates high standards of professional conduct

Ensures timely and accurate processing of domestic and international wires

Responsible for detecting and preventing fraudulent wire transactions through daily wire transaction review in accordance with the Banks’ internal policies and procedures

Resolves and manages all levels of complex matters in the areas of client transaction activity and employee handling of transactions

Assist clients with inquiries and issues, complying with Bank regulations and policies

Ensure that internal controls for processing wire transfers are maintained on an ongoing basis

Support wire operations functions, by processing domestic and international wire transfers

Authenticate wire requests by validating the identity of the initiating customer and confirming wire transfer specifics with an authorized representative of the account

Perform callback verification with customers

Responsible for maintaining operational integrity of funds transfers through adherence to Bank policies and procedures

Works closely with Wire Operations Manager and Operations Administration to identify and implement effective solutions to problems or concerns

Collaborates with the Wire Operations Manager in the preparation, accuracy and timely transmittal of all reports required by the Bank and/or regulatory agencies related to client service and wire operations

Co-manages the audit process over wires with internal auditors, external financial auditors and regulatory examiners

Assist with all fraud investigations which include but are not limited to investigations, creating, responding, managing fraud claims and assist in all recovery efforts

Must communicate actions taken with fraud incidents and report to OAD, branch and Fraud Department with resolution

Assist OLB clients with wire concerns, wire formatting and/or escalation of issues experienced while using the online banking platform

Co-manages the updating, coordinating and evaluating the Business Continuity Plan for Wire Transfers

Co-manages vendor relationships, addresses servicing issues and assists in resolving any vendor issues as needed. Develops and maintains relationships with vendors (i.e., PAYplus, Convera, Nice Actimize (Guardian), WFB and Ring Central, etc.) to ensure that the Bank’s service level to its clients is being maintained

Ability to generate reports as needed for management. Analyze wire transaction statistics and report to management

Maintains a moderate to high level of understanding of all the wire-related systems’ capabilities

Develops and maintains relationships with our VIP and high wire volume clients to ensure their needs are being met to the highest standards

Formulate, define and implement improvements to business processes and operations to solve problems and enhance productivity/effectiveness

Comply with federal & state, internal regulations and bank security guidelines and procedures

Qualification

Wire transactionsFraud investigationBank regulations complianceMicrosoft OfficeManagement skillsAnalytical skillsCustomer serviceProblem resolutionTelephone skillsSoftware proficiencyOperational integrityEnglish language proficiencyCommunication skillsInterpersonal skillsDetail orientedTime management