Tennessee State University · 9 hours ago
Help Desk Technician
Nashville, TN
Full-time
Onsite
Entry Level
$36K/yr - $44K/yr
1+ years expTennessee State University is seeking a Help Desk Technician to join their Office of Technology Services. The role involves providing Tier I support to users via various channels and performing basic troubleshooting of desktop hardware and software technologies.
EducationEvent ManagementHigher Education
Responsibilities
Providing quality customer service via phone, email, remote applications, and in-person
Perform password resets for active directory, email, and TSU online learning resources
Enforce basic security protocols
Reply/provide solutions to Helpdesk Emails
Create/maintain/update work orders/tickets via Service Now (SNOW)
Triage work orders/tickets to the appropriate IT groups
Create documentation/instructional guides for users
Perform basic troubleshooting of campus desktop hardware/software technologies
Qualification
Required
Graduation from a standard high school or equivalent
Formal academic training in computer science, information systems or related field
At least 1 year experience in PC maintenance and networking
Ability to provide professional customer service and documentation
Must be able to lift 30 lbs minimum
Preferred
An associate degree or higher specializing in an IT or technology related field
A minimum of 1 year experience working in an IT professional environment or computer related field
CompTIA A+, Net+, Sec +, ITIL or other IT related certifications
Benefits
Annual leave (vacation)
Sick leave
Medical
Dental
Vision
Life insurance
Retirement
Flexible benefits plans
More
Company
Tennessee State University
Tennessee State University is a public higher education institution that offers undergraduate and graduate degree programmes.
1001-5000 employees
H1B Sponsorship
Tennessee State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (9)
2023 (9)
2022 (7)
2021 (7)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$19.39MKey Investors
Federal Aviation AdministrationU.S. Department of AgricultureDepartment of Intellectual and Developmental Disabilities
2024-03-05Grant· $0.5M
2023-06-21Grant· $18.11M
2022-01-24Grant· $0.28M
Leadership Team
Elmore “Jay" Jones Jr
Deputy, Chief Operating Officer
Arlene Nicholas-Phillips, Ed.D
Assistant Vice President for Global Initiatives & Partnerships
Recent News
Sports Business Journal
2025-11-27
Company data provided by crunchbase