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Chase · 10 hours ago

Client Solutions Architect-Payments-Executive Director

3424 Peachtree Rd Ne, Atlanta, GA, 30326, US

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Chase is a leading financial institution offering innovative financial solutions. The Client Solutions Architect Director role involves leveraging technical expertise to enhance client experiences with payment solutions and leading a team to design and implement complex product solutions.

BankingFinancial Services

Responsibilities

Advises Client Solutions Architect teams on the strategies and best practices for configuring and modifying the firm’s existing products and solutions, often in partnership with Technology, to fit complex client use cases

Coordinates with clients and our Development and Delivery teams, drawing on technical knowledge, experience, and client feedback to lead product design and define the development requirements for enhancements

Engages Sales in solutioning and mandating deal stages on high-level pricing, pipeline planning, and account planning

Manages and leads Client Solutions Architect team

Speak as a SME on technical integrations, API’s and micro-services architectures

Identifies and defines development requirements for product design enhancements based on client feedback

Be a key member of a JPMorgan account team with deep involvement in defining the customer strategy; Identify and close new complex opportunities and accelerate solution adoption

Serve as a subject matter expert on payments solutions and possess a deep understanding of our clients’ needs and current industry trends

Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery

Collaborate with the account team to respond to client RFPs and demonstrations in a timely manner

Qualification

Payments solutionsTechnical integrationsAPI architectureClient engagementSales supportProblem-solvingTechnical communicationTeam leadershipStrategic thinking

Required

10 + years of experience or equivalent expertise working within a broad set of products to solve client use cases

Extensive experience in partnering with clients (client-facing) in a technology field with engineers

Strong ability and experience explaining technical concepts to non-technical audience

Experience in supporting a Sales team while pitching and delivering complex technical products, projects, or applications

Demonstrated experience in structuring and handling complex business solutions or technology problems to meet client needs while advising teams on strategies and best practices

Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain

Experience supporting Sales in pricing, pipeline planning, and account planning

Experience working with clients in a technology field and interfacing with engineers; Previous presales experience required

10 + years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products

Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels; Thorough understanding of the software development lifecycle and API architecture

Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax and legacy systems interact with each other in an enterprise technology ecosystem