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VIATEQ Corporation · 7 hours ago

Forward Deployed Product Manager, AI Agent

United States

Full-time

Remote

Senior Level

$150K/yr - $190K/yr

5+ years exp

VIATEQ Corporation is looking for a motivated Forward Deployed Product Manager, AI Agent to join their team. In this role, you will lead the design, deployment, and optimization of AI agents using Cresta software to drive real impact for customers and their end users.

CollaborationConsultingManagement Consulting

Responsibilities

Own AI Agent outcomes for customers by defining and delivering on the metrics that matter most, while identifying new automation opportunities that can provide even more value

Own the deployment lifecycle for AI Agents from pre-sale scoping and kickoff to launch and post-go-live optimization

Design, build, test, and iterate on AI agents in close partnership with Forward Deployed Engineers using internal tools and modern AI technologies to maximize customer ROI

Lead customer relationships and act as the primary point of contact for AI Agent, guiding prospects and customers through delivery and helping them move quickly from concept to production

Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria while gathering feedback to improve the AI Agent platform

Work closely with Forward Deployed Engineers to ensure smooth implementation, build new capabilities as needed, and provide feedback and improvements to core engineering teams

Contribute to and continuously improve playbooks for AI agent development and customer deployment

Qualification

AI Agent developmentTechnology ConsultingCustomer relationship managementCresta software experienceProduct managementComplex deploymentsSystems thinkingStartup experienceAutomation interestCross-functional collaboration

Required

5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products (Cresta software experience is a plus)

Highly hands-on and execution-oriented, with a strong ability to anticipate needs, unblock issues, and deliver with urgency and attention to detail

Experience leading complex deployments, owning customer relationships (including senior stakeholders), and working cross-functionally

Strong technical foundation, systems thinking, and exposure to building AI Agents

Comfortable working with ambiguity and learning quickly in a dynamic startup environment

Deep interest in AI, automation, and the future of customer experience