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Ingersoll Rand · 17 hours ago

Inside Sales and Service Representative - Parts

Menomonee Falls, WI

Full-time

Onsite

Entry Level

2+ years exp

Ingersoll Rand is committed to enhancing the lives of its employees and customers through innovation. The Inside Sales & Service Representative - Parts role involves providing sales support, managing customer inquiries, and ensuring timely delivery of orders while mentoring less experienced peers.

Test and Measurement

Responsibilities

Handling inbound customer requests to generate sales of compressed air products, services, and parts

Assist customers with parts identification and generate quotes for customers to ensure quotes successfully transition to orders

Manage these orders to ensure delivery schedule is achieved

Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery

Mentor peers and share best practices with those less experienced as needed

Manage inventory to stocking levels. Ensure the order process is complete and error-free

Manage outside purchases and product transportation expenses effectively and efficiently

Ensure environmental, health and safety compliance, as well as operate forklift in Parts Warehouse within compliance

Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements

Prepare all sales and activity reports, presentations, studies and research as requested

Qualification

Customer service focusData analysisMicrosoft OfficeSalesForceForklift certificationMulti-tasking skillsCommunicationOrganizational skillsStrategic thinking

Required

High school diploma/GED required

2+ years of relevant experience required

This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs