Apply on Employer Site

Coloplast · 16 hours ago

Surgical Support Representative

Minneapolis, MN

Full-time

Hybrid

Entry Level

$26/hr - $26/hr

3+ years exp

Coloplast is a leading medical device company committed to developing and marketing products that improve the lives of people with intimate healthcare needs. The Surgical Support Representative serves as the primary point of contact for processing surgical sales orders, providing customer service, and supporting the salesforce across multiple regions.

Health CareManufacturingMedical Device

Responsibilities

Supports the salesforce for multiple assigned geographical regions

Answers inbound phone calls, emails, or faxes from surgical customers

Process sales orders and direct delivery receipts (DDR)

Issues return authorizations, providing investigation and guidance on physical returns sent to the Surgical Support Department by the Distribution Center

Answers questions related to products and/or services

Research orders and other actions to troubleshoot and resolve problems

Forward customer leads to the appropriate Territory Manager/Regional Sales Director

Outbound collection calls for Purchase Orders

Coordinates the retrieval of loaners from internal field members and external customers

Coordinates and processes consignment inventory audits and home consignment inventory audits

Assists internal partners and accounts with consignment agreements

Promotes and ensures customer satisfaction through value-added services as well as prompt identification and resolution of complaints, problems, and/or issues

Ability to work independently and with a team

Builds credibility and trust with internal and external customers and business unit leaders

Files orders, DDRs, emails, and faxes

Responsible for data quality, including self-audit of work

Creation of reporting within Excel and Power BI

Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies

Other duties as assigned

Qualification

ExcelPower BICRMJDECustomer serviceCommunication skillsProblem-solvingTeamwork

Required

Associates degree (A.A.) required and/or Bachelor's degree (B.A.) preferred; or 3+ years call center/customers service experience; or equivalent combination of education and experience

Ability to read and write instructions, short correspondence, and memos

Intermediate knowledge of MS Word, Outlook, and PowerPoint

Advanced/intermediate knowledge of MS Excel and Power BI

Power BI and Excel proficiency

Excellent verbal and written communication as well as interpersonal skills, with an ability to influence others

Highly structured approach with high attention to detail and proper documentation of all work

Regularly utilize critical thinking and problem-solving skills

Must be patient, empathetic and passionate about identifying the correct solution and improving the end-user's quality of life

Self-driven, goal-oriented

Able to work well in cross-functional teams, independent yet a team player

Maintain a professional demeanor with the internal and external customers

Desire to deliver strong service results and working within a team environment are critical components of the position

Capability to use Coloplast systems and information processes to answer, log, and follow up all inquiries and caller issues in accordance with established department procedures

The position is hybrid, requiring in-office work each week