Midi Health · 1 week ago
Clinical Manager
United States
Full-time
Remote
Senior Level
5+ years expMidi Health is a fast-scaling virtual care company focused on transforming healthcare delivery, particularly in women's health. They are seeking a Clinical Manager to oversee a large distributed care team, ensuring efficient asynchronous care delivery and operational management.
Health CareMedicalTherapeuticsWomen's
Responsibilities
Directly manage a large, distributed care team (MAs, RNs, CCCs), supporting up to ~60 team members
Conduct regular 1:1s and performance check-ins to reinforce expectations, accountability, and development
Monitor day-to-day workflow execution (task flow, handoffs, response times) and intervene early when issues arise
Coordinate closely with NPMs and ANPMs to align synchronous (NP-led) and asynchronous (task-based) care delivery
Own inbox operations for asynchronous workflows across MAs, RNs, and CCCs; partner with NPMs when issues impact NP coverage or patient care
Track key metrics (volume, turnaround time, error rates, escalations) and adjust workflows to maintain operational health
Identify bottlenecks and propose improvements to the Clinical Director and cross-functional partners
Identify early performance concerns and address them through coaching, documentation, and formal processes
Use data and metrics to drive clear, actionable performance conversations
Partner with NPMs and ANPMs to align expectations, workflows, and quality standards
Support hiring, role changes, and workforce planning with the People team and Clinical Director
Own the development, maintenance, and adoption of SOPs for care coordination, inbox workflows, and task execution
Lead or contribute to process improvement initiatives that enhance efficiency, safety, and team experience
Represent care coordination and clinical support teams in cross-functional forums (Product, Informatics, Quality, Education)
Surface recurring workflow issues with actionable context and partner on solutions
Provide direct NP patient care (synchronous and asynchronous) as assigned to remain grounded in the workflows your team supports
Use clinical experience to inform SOPs, workflow improvements, and team guidance
Qualification
Required
Licensed NP/APRN with an active, unencumbered license and board certification
2+ years of recent experience (within the last 2 years) practicing as a Nurse Practitioner
3+ years of experience leading clinical support teams (MAs, RNs, CCCs) in a regulated healthcare or telehealth environment
Strong clinical experience as a Nurse Practitioner in primary care, women's health, or gynecology, including substantial experience caring for women in midlife
Demonstrated, formal experience managing Medical Assistants (not informal or dotted-line oversight)
Experience overseeing high-volume, task-based or inbox-driven workflows
Strong operational mindset with the ability to manage complex, fast-moving systems
Proven skill in performance management, coaching, and driving accountability
Ability to translate metrics into clear, actionable improvement plans
Exceptional communication and cross-functional collaboration skills
Ability to work remotely while physically located within the United States (this role cannot be performed while traveling internationally)
Preferred
Experience in high-growth virtual care organizations
Experience developing SOPs and operational frameworks at scale
Multi-state licensure and / or willingness to obtain additional licensure
Company
Midi Health
Midi Health provides virtual care for women in midlife, offering clinician support for menopause, hormonal health, and related conditions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$152MKey Investors
Advance Venture PartnersEmerson CollectiveGoogle Ventures
2025-10-02Series C· $50M
2024-04-24Series B· $63M
2023-09-27Series A· $25M
Leadership Team
J
Jill Herzig
Chief Brand Officer, Brand Steward
Joanna Strober
Founder
Recent News
Company data provided by crunchbase