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Integrity · 1 day ago

Client Service Specialist

Hot Springs, AR

Full-time

Onsite

New Grad, Entry Level

Eldercare Insurance Services, an Integrity company, is one of the largest distributors of Medicare Supplement and other Senior Market insurance products in the United States. They are seeking a dedicated Client Service Specialist to join their on-site call center, responsible for handling customer service interactions and building strong relationships with clients.

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Responsibilities

Be able to provide exceptional service and support for our valued clients and team members

Have a genuine passion for helping others

Monitor and ensure proactive and timely communication to clients, addressing inquiries, and offering quality recommendations

Act as an escalation point for complex or sensitive client issues, guiding the team to address and resolve matters promptly and effectively

Manage calendars and schedule appointments—keeping everything on track. Providing call backs and follow up calls as needed

Responding to clients via inbound call, email, or website

Transferring calls to licensed agents as needed

Following company policies and procedures

Following call center workflows and desktop procedures

Maintaining call center metrics as determined by management

Completing miscellaneous tasks as assigned by management

Qualification

Call center experienceEffective communicationMicrosoft OfficeDetail-orientedMultitaskPositive attitudeTeam playerOrganizational skillsProblem-solvingSelf-driven

Required

High School diploma or equivalent is required

Effective communication, both orally and in writing

Highly detail-oriented

Positive attitude and the ability to work well with others

Able to juggle multiple tasks and keep things moving in a fast-paced environment

Strong attention to detail, especially when entering data

A team player who's ready to help out and focus on what's important for the day

Confident with Microsoft Office tools like Word, PowerPoint, Excel, and Outlook

Comfortable communicating professionally via phone and email with clients

Super organized, self-driven, and able to work without a lot of supervision

Can stay cool under pressure and find solutions when challenges arise

Excited to learn new things quickly and grow with us

Preferred

Bachelors degree preferred

Prior call center experience preferred

Benefits

Medical/Dental/Vision Insurance

401(k) Retirement Plan

Paid Holidays

PTO

Community Service PTO

FSA/HSA

Life Insurance

Short-Term and Long-Term Disability

Company

Integrity

Integrity is a leader in providing holistic life, health and wealth planning and solutions designed to help Americans prepare for the good days ahead.

Founded in 2006