SES - Security Equipment Supply · 6 days ago
Inside Sales Associate
Austin, TX
Full-time
Hybrid
Mid Level
3+ years expSecurity Equipment Supply (SES) is a family-owned distributor of low-voltage electronics seeking an Inside Sales Associate. The role involves maintaining customer relationships, achieving sales goals, and providing exceptional service to help customers grow their businesses.
ElectronicsIndustrialWholesale
Responsibilities
Maintain / support existing business relationships with current customers and establish, develop, and build relationships with prospective customers to grow and generate incremental business for SES’s products/services
Make outbound calls and / or in-person visits to existing and prospective customers within assigned area / territory on a regular basis. Follow up on leads in a timely fashion
Touch base with customer / prospect monthly, or more frequently as determined by our business with their organization
Achieve personal sales and gross margin goals as set by the Branch Manager and approved by the Sales Manager. Actively participate in the available commission plan(s) / variable compensation structures
Use Relationship Management (RM) to track existing and facilitate conversion of potential customers into customers
Consistently follow up on open quotes and orders
Resolve customer complaints by investigating problems; developing solutions; and making recommendations to management
Follow established credit policies/procedures including PCI compliance to protect our customers and SES
Coordinate sales effort with Sales Management, Marketing, Accounting, and Logistics
Maintain up to date industry expertise and grow product knowledge through continuous training provided by SES and SES approved partnerships
Maintain regular, open communication with the Branch Manager in regards to any growth prospects, lost opportunities/business, customer service related opportunities, challenges, or issues
Ensure all company policies and procedures are followed and violations are reported to the Branch Manager and/or the appropriate Administrative Manager
Maintain a safe, secure, and clean working environment
Comply with any reasonable management request
Contributes to team effort by pursuing outlined goals for Branch of the Year contest
These goals are aligned with pursuing 'The Goal' of increasing throughput, decreasing operating expense, and improving cash flow for the organization
Communication and coordination with logistic support and CRS as appropriate about customer orders, repairs, and returns
Qualification
Required
Oral and written communication/comprehension
Problem sensitivity
Deductive and inductive reasoning
Thorough understanding and application of ERP and RM systems
Possess the ability to work collaboratively and autonomously
Project/time management
Responsiveness and follow-through with customers
Basic knowledge of Microsoft suite of products
Associate degree or equivalent combination of education and experience in the field of sales, outside sales, SES experience and / or business development
Three years of related experience or equivalent combination of education and experience in the field of sales, outside sales, SES experience and / or business development
Should have or seek to obtain a thorough understanding of low voltage products and solutions
A commitment to always providing exceptional service
Benefits
Competitive compensation: market-aligned salary + performance incentives
Profit sharing & retirement: SEP IRA contributions and annual profit-sharing bonuses
Health benefits: affordable medical, dental, and vision plans
Career growth: ongoing development, advancement opportunities, and a promote-from-within culture
Company
SES - Security Equipment Supply
Since 1982, Security Equipment Supply (SES) has been a trusted leader in the low-voltage industry. Starting as a single location in St.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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