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Callverse · 13 hours ago

Scheduler

Youngstown, OH

Full-time

Onsite

New Grad, Entry Level

Callverse is seeking an HHA/CNA Scheduler responsible for coordinating and managing schedules for Home Health Aides and Certified Nursing Assistants. This role ensures timely and accurate coverage for clients while serving as a key point of contact between caregivers, clients, and management.

Internet

Responsibilities

Create, maintain, and adjust daily, weekly, and monthly schedules for HHAs/CNAs

Match caregivers to clients based on availability, skills, certifications, and client needs

Communicate schedule assignments, changes, and updates to caregivers and clients

Manage call-offs, last-minute changes, and emergency coverage

Track caregiver availability, time-off requests, and attendance

Ensure compliance with labor laws, agency policies, and client care requirements

Coordinate with supervisors, nurses, and management regarding staffing needs

Maintain accurate records in scheduling and payroll systems

Address caregiver and client concerns related to scheduling in a professional manner

Assist with onboarding scheduling for new hires and orientation shifts

Qualification

Scheduling software proficiencyHealthcare coordination experienceHHA/CNA rolesMultitasking abilityCustomer service orientationOrganizational skillsCommunication skillsInterpersonal skillsProblem-solving skillsAttention to detailTeam collaboration