Ace Relocation Systems · 1 day ago
Account Manager
San Marcos, TX
Full-time
Onsite
Mid, Senior Level
$80K/yr - $80K/yr
5+ years expAce Relocation Systems is a leader in the relocation industry, dedicated to customer service and innovative solutions. The Account Manager will be the primary business contact for National Accounts, ensuring client satisfaction and driving revenue growth through relationship management and service delivery excellence.
Information TechnologySoftware
Responsibilities
Perform Account Management duties for assigned national account clients. This will include Relocation Management Company relationships as well as direct client relationships
Be the liaison between the Account and Ace Relocation Systems personnel and service departments
Understand each client's scoring methodology, and integrate this into daily interactions and purposeful, measurable actions geared toward monitoring, maintaining, and exceeding required scores
Work with Customer Experience Director to assist our team in problem solving to ensure the resolution is in Ace and Account's best interest and that customer satisfaction has been achieved
Communicate client escalations and resolutions to key external and internal stakeholders - be instrumental in facilitating a favorable outcome
Lead in the onboarding process for new accounts
Qualification
Required
5+ years of moderate to heavy hands-on customer service in an office environment
Exceptional time management and attention to detail
Be adaptable, flexible and versatile
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook
Competent with Microsoft Teams
High School Diploma or General Education Degree (GED)
5 years of relevant work experience
Benefits
Collaborative and team-oriented environment
Paid vacation/sick/holidays
Comprehensive benefits package including 401k with match.
Workplace Flexibility
And much, much more!
Company
Ace Relocation Systems
Ace Relocation Systems is a company that helps you move your belongings when you move.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Larry Lammers
President &Chief Executive Officer
L
Laura Marion
Chief Operating Officer
Company data provided by crunchbase