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By Light Professional IT Services · 16 hours ago

IT Operations Analyst, Jr.

Cape Canaveral, FL

Full-time

Onsite

Entry Level

3+ years exp

By Light Professional IT Services is dedicated to providing reliable high-quality communications and innovative IT solutions for various government agencies. The IT Operations Analyst, Jr. will be responsible for installing and repairing equipment, providing technical assistance, and performing maintenance and support on various products and systems.

GovernmentInformation ServicesInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

The Help Desk Specialist / Operations Technician installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions

Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations

Analyzes and evaluates products and related performance

Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time

Installs, upgrades and removes products ensuring coordinative engineering field change

Assembles, installs and configures systems and equipment in accordance with site assessments and schematics

Completes system programming and optimization as part of the installation process

Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components

Provides on-site end-user training on system operation, maintenance and limited troubleshooting

Maintains effective customer communications and relations

Travels frequently to customer sites and performs field technician service duties as assigned

Under general supervision the Customer Service Representative will work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices

Work is checked since errors may cause delay or expense. May assist and train less experienced personnel

Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices