Vibe Credit Union · 14 hours ago
Connection Center Specialist
United States
Full-time
Remote
New Grad, Entry LevelVibe Credit Union is dedicated to elevating community and creating opportunities for growth. The Connection Center Specialist will serve as the go-to expert for members across various digital and remote channels, providing timely support, resolving issues, and enhancing the overall member experience.
BankingFinancial Services
Responsibilities
Engage with members across multiple channels, clearly explaining the benefits of Vibe’s products and services and tailoring recommendations to their goals
Identify member needs, research issues, and provide effective solutions or well‑reasoned alternatives that build trust
Assist with transactions, online banking questions, loan inquiries, debit/credit card issues, and account adjustments
Build relationships and recommend products that align with members’ financial objectives, documenting referrals and outcomes
Process new memberships and guide members through savings accounts, CDs, and lending products from application to funding
Serve as the first line of defense against fraud by monitoring accounts, validating identity, and executing security protocols
Help members troubleshoot browsers, mobile apps, multi‑factor authentication, and online banking tools
Participate in cross‑sell programs and consistently meet established sales, service, quality, and productivity goals
Follow BSA, AML, CIP, and CDD requirements daily; accurately document interactions and escalate risk when appropriate
Act as an escalation point for complex issues; exercise sound judgment aligned with credit union policies and member impact
Keep your manager informed, share trends and member feedback, and support marketing promotions by highlighting new products and services
Meet all established sales and service goals
Qualification
Required
High school diploma or equivalent
Customer service experience
Clear communication skills
Active listening skills
Organization skills
Multitasking skills
Comfort with technology
Ability to learn new systems
Troubleshooting skills
Professional attitude
Empathetic attitude
Adaptable attitude
Energized by a fast-paced environment
Commitment to continuous learning and growth
Preferred
Contact center knowledge
Financial services knowledge
Lending knowledge
Benefits
A purpose‑driven culture that values service, innovation, inclusion, and growth.
Opportunities to learn, lead, and make a measurable impact on members and community.
A supportive team environment that celebrates success and invests in your development.
Company
Vibe Credit Union
Vibe Credit Union is a financial institution based out of Michigan.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Allan McMorris
President/CEO
Recent News
DBusiness Magazine
2025-12-12
American Banker
2022-07-08
Company data provided by crunchbase