Better · 6 days ago
Sales Contact Center Team Lead (Outbound)
Irving, TX
Full-time
Onsite
Mid, Senior Level
2+ years expBetter is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. They are seeking a hands-on people leader to lead an outbound Mortgage Sales Contact Center team, focusing on coaching sales professionals and ensuring exceptional customer experiences.
Consumer LendingFinTechLendingMortgagePropTechReal Estate
Responsibilities
Supervise a team of approximately 10-15 Home Lending Associates (Outbound)
This is a full-time, in-person role based in our highly collaborative Dallas office and requires daily onsite presence
Serve as the primary frontline leader for an outbound sales team, setting expectations, coaching performance, and driving daily execution
Support individual and team performance against monthly goals, including outbound calls, talk time, contact rates, conversion rates, transfer rates, and speed-to-lead SLAs
Help manage day-to-day operations in an outbound call-center environment; experience with automated dialers and call-cadence optimization is a plus
Monitor daily and weekly performance metrics to identify trends, gaps, and coaching opportunities
Provide ongoing coaching, feedback, and skills development through call listening and live observation
Conduct regular 1:1s focused on performance, development, and goal-setting
Review pipelines and activity levels to ensure consistent execution and timely follow-up
Escalate performance risks and operational challenges to senior leadership with proposed solutions
Partner with Sales, Product, and Operations teams to improve outbound lead engagement and transfer performance
Proactively engage with customers as needed to gather feedback and support coaching efforts
Assist with performance management processes, including documented coaching plans and improvement plans
Participate in team initiatives and projects related to training, process improvement, and customer experience
Provide regular updates to sales leadership on team performance and development needs
Qualification
Required
2–4 years of experience in mortgage sales or a related outbound sales environment
1+ year of experience leading, mentoring, or supervising sales representatives
Strong execution mindset with the ability to hold yourself and others accountable
Comfortable working with performance metrics and using data to inform coaching conversations
Organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced setting
Customer-focused with strong problem-solving skills and sound judgment
Strong interpersonal and communication skills, both verbal and written
Motivated self-starter who is eager to learn, grow, and take on increased responsibility
Team-oriented leader who brings energy, professionalism, and a positive attitude to the floor
Preferred
Experience working in a high-volume outbound call center environment strongly preferred
Formal management experience preferred but not required
Benefits
Day One Coverage – Your benefits begin on your first day, so you’re supported from the start
Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are
Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost!
Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses
Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs
Disability & Life Insurance – Provided at no additional cost to give you added peace of mind
Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most
Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work
Company
Better
Better Home & Finance Holding Company (NASDAQ: BETR; BETRW) is the first AI-native mortgage and home equity finance platform, and first fintech to fund more than $100B in loan volume.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.62BKey Investors
SoftBankNovatorSoftBank Vision Fund
2025-04-14Post Ipo Debt· $155M
2023-08-23Post Ipo Equity· $37M
2023-08-23Post Ipo Debt· $528M
Leadership Team
Vishal Garg
Founder & CEO
Paula Tuffin
Chief Compliance Officer/General Counsel
Recent News
2025-12-20
HousingWire.com
2025-12-10
Company data provided by crunchbase