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Safran · 5 hours ago

OEM Operations Manager

Charleston, South Carolina, United States

Full-time

Hybrid

Mid, Senior Level

Safran is a company focused on operations management, and they are seeking an OEM Operations Manager. This role is responsible for managing day-to-day operations at the OEM site, ensuring effective support and efficient department operations.

AerospaceInfrastructureNavigationTransportation

H1B Sponsor Likely

Responsibilities

Coordinate with Suppliers, Program Management, Sustaining Engineering, and Quality to provide OEM support

Direct interface with customer personal to include, seat suppliers, monument vendors, airlines and OEM staff

Manage the OEM support team and elevate OEM and customer issues to the appropriate department when immediate resolution is not available

Ensure the OEM support team is customer-focused with on-time delivery of support and accurate, detailed documentation for internal troubleshooting

Participate in OEM and customer support calls and face-to-face meetings

Coordinate with Technical Publications to ensure documentation aligns with OEM applications

Provide direction, work scope prioritization, and guidance to OEM support team, including handling difficult or complex problems

Train and instruct OEM support team in job duties, identifying and administering necessary training for departmental and individual needs

Develop work schedules according to budgets and workload, managing daily progress and participating in subordinate work to facilitate productivity

Interpret and communicate work procedures and company policies to staff

Measure job performance, coach staff for improvements, and conduct periodic performance reviews

Evaluate OEM team job performance and recommend actions

Consult with Executives and Managers to update and monitor department or project progress, and possibly mitigate budgetary variances

Monitor and address budgetary variances as needed

Qualification

OEM technical supportTeam managementSupplier coordinationCustomer interfacePerformance coaching

Required

Manage the day to day operations within the area of responsibility at the appropriate OEM site