RealManage · 5 days ago
Billing and Collections Consultant - HOA (PTX2026)
Plano, TX
Full-time
Onsite
Mid Level
$45K/yr - $50K/yrRealManage is a dynamic, technology-driven HOA management company that is rapidly expanding and has earned recognition as a great workplace. The Billing and Collections Consultant is responsible for executing day-to-day billing, assessment, and collections functions for assigned community associations, ensuring accurate billing, payment application, and compliance with policies and statutes.
Real Estate
Responsibilities
Verify and validate recurring assessment billings, special assessments, and late fee charges
Ensure that billing configurations are consistent with governing documents, approved fee schedules, and state statute requirements
Reconcile homeowner account balances and resolve discrepancies promptly
Monitor homeowner accounts for delinquency and maintain collection steps in accordance with company policy and delegated authority
Prepare and issue delinquency notices, payment plans, and demand letters as appropriate
Support the timely referral of delinquent accounts to third-party collection agencies or attorneys per company policy
Track collection activity, update records, and report status changes to the Billing and Collections Manager
Communicate professionally with homeowners regarding payment options, account balances, and collection procedures
Follow established collection configuration and escalation procedures to ensure compliance with state statutes, and association governing documents
Maintain confidentiality and adhere to company standards for data integrity and homeowner communication
Identify potential policy or procedural inconsistencies and elevate them to management for review
Serve as a resource to community management and accounting teams for billing and collections inquiries
Assist in implementing policy updates, delegated authority changes, and system improvements as directed
Participate in training sessions and team meetings to ensure consistent application of best practices
Assist the Billing and Collections Manager in tracking and reporting key metrics such as referral rates, recovery percentages, and delinquency ratios
Provide regular account status updates and escalation recommendations
Plus other work-related tasks as needed
Qualification
Required
Hands-on experience in billing, assessment, and collections functions
Ability to ensure accurate billing and proper application of payments
Knowledge of compliance with company policy, governing documents, and applicable state statutes
Experience in verifying and validating recurring assessment billings, special assessments, and late fee charges
Ability to reconcile homeowner account balances and resolve discrepancies
Experience in monitoring homeowner accounts for delinquency and maintaining collection steps
Ability to prepare and issue delinquency notices, payment plans, and demand letters
Experience in tracking collection activity and updating records
Professional communication skills with homeowners regarding payment options and collection procedures
Ability to follow established collection configuration and escalation procedures
Commitment to maintaining confidentiality and adhering to data integrity standards
Ability to identify potential policy or procedural inconsistencies
Experience in serving as a resource for billing and collections inquiries
Willingness to assist in implementing policy updates and system improvements
Participation in training sessions and team meetings
Ability to assist in tracking and reporting key metrics related to billing and collections
Company
RealManage
RealManage is a real estate company providing property management and development services.
Founded in 2004
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
American SecuritiesProsperity Bank
2022-06-02Private Equity
2022-05-13Debt Financing· $100M
Leadership Team
Lisa Drobney
Vice President Operations/ GA Market Leader
Marc Rodriguez
Executive Vice President, Market Operations (US)
Recent News
2025-08-13
GlobeNewswire News Room
2025-03-26
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2025-03-26
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