WESN · 6 days ago
Junior Brand Manager
Detroit, MI
Part-time
Onsite
New Grad, Entry Level
$20K/yr - $28K/yrWESN is a premium everyday-carry brand entering a rapid growth phase in 2026, and they are seeking a Junior Brand Manager to be part of their operational backbone in the US. This role involves managing customer relationships, executing social media strategies, supporting warehouse operations, and assisting in product development.
Consumer Goods
Responsibilities
Manage all customer service via Gorgias, email, and social media DMs
Resolve shipping, order, product, and returns issues
Act as the voice of the customer internally
Track and report on common issues, feedback, and trends
Work directly with the warehouse and COO to resolve fulfilment problems
Schedule and deploy content across Instagram, TikTok, Youtube, etc
Manage comments, DMs, and community engagement
Work with the Creative Director on campaign rollouts and launches
Ensure all brand communication stays on-tone and on-brand
Help coordinate high-volume drops and launches
Assist with product kitting, packaging, and special orders
Support inventory checks, returns processing, and QA
Be the bridge between customer service and fulfilment
Support merchandising, displays, and product presentation
Help coordinate launches, events, or pop-ups
Act as the WESN brand representative in physical spaces
Gather customer feedback and report it to product teams
Support sample handling, testing, and internal reviews
Help coordinate product releases and information flow
Learn how WESN designs, develops, and launches new products
Qualification
Required
Manage all customer service via Gorgias, email, and social media DMs
Resolve shipping, order, product, and returns issues
Act as the voice of the customer internally
Track and report on common issues, feedback, and trends
Work directly with the warehouse and COO to resolve fulfilment problems
Schedule and deploy content across Instagram, TikTok, Youtube, etc
Manage comments, DMs, and community engagement
Work with the Creative Director on campaign rollouts and launches
Ensure all brand communication stays on-tone and on-brand
Help coordinate high-volume drops and launches
Assist with product kitting, packaging, and special orders
Support inventory checks, returns processing, and QA
Be the bridge between customer service and fulfilment
Support merchandising, displays, and product presentation
Help coordinate launches, events, or pop-ups
Act as the WESN brand representative in physical spaces
Gather customer feedback and report it to product teams
Support sample handling, testing, and internal reviews
Help coordinate product releases and information flow
Preferred
Highly organised
Comfortable wearing many hats
Passionate about design, product, and culture
Happy to work both behind a screen and on a warehouse floor
Looking to grow into a senior brand, marketing, or product role
Company
WESN
WESN is a Detroit-based company that designs and sells outdoor lifestyle products such as pocket knives, keychain accessories, and branded goods.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase