Taxbit · 8 hours ago
Customer Experience Specialist
Salt Lake City, Utah
Full-time
Hybrid
Entry Level
$38K/yr - $50K/yr
1+ years expTaxbit is a company founded in 2018 that provides a SaaS platform for tax reporting and accounting for digital assets. They are seeking a Customer Experience Specialist to assist clients with their SaaS offerings and ensure accurate information is provided in a timely manner.
AccountingCryptocurrencyFinancial ServicesFinTechSoftware
Responsibilities
Deliver a great customer experience, with a focus on TaxBit’s Enterprise SaaS offerings
Act as the initial point of communication for our Enterprise customers via our ticketing system. Familiarity with Zendesk is a plus
Actively update, maintain and monitor customer queries in a timely and accurate way
Investigate and resolve customer-reported issues on our Crypto Tax and Accounting platforms, identifying causes and providing workarounds or collaborating with Engineering when necessary
Identifying customer needs and helping customers use specific features
Collaborate with Product, Engineering, and SMEs to resolve complex customer issues and leverage internal tools such as Linear to track and manage tickets
Participate in a rotational 24/7 on-call incident response to address customer-impacting issues
Identify gaps or opportunities in existing processes and independently develop solutions to improve team efficiency and customer outcomes
Create and maintain internal and customer-facing documentation to enable scalable knowledge sharing
Qualification
Required
1+ years of experience in Customer Support or a related field preferred
Proficient written communication and writing skills
Excellent cross-team collaboration skills
Ability to troubleshoot customer-reported issues and identify underlying causes to support effective resolution
Ability to learn quickly and pivot to different types of projects
Comfortable with multitasking and managing multiple priorities simultaneously
Comfortable using Excel to organize, analyze, and interpret data
Preferred
Familiarity with Zendesk is a plus
Bonus: Experience with blockchain or cryptocurrency data, or a willingness to learn
Passionate or curious about Crypto
Eager learner
Self starter
Benefits
Competitive cash compensation (based on experience)
Equity (RSUs)
Competitive benefits package
A modern 401(k) plan that includes access to crypto, financial wellness benefits, low fees and more
Hybrid working model: 3 days in-office, 2 days WFH/flexible
Monday team lunches, snacks and drinks
Discretionary Time Off - enjoy the flexibility to rest, refuel, and recharge
Paid parental leave to bond with your child
Fertility Benefit
Autonomous work and flexibility in how work is performed
Company
Taxbit
TaxBit is a cryptocurrency tax and accounting software that automates tax calculations and reporting on cryptocurrency transactions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$253.36MKey Investors
IQTAlbum VC
2024-04-25Series Unknown
2023-01-20Series Unknown· $15.61M
2022-01-01Series Unknown· $2M
Leadership Team
Lindsey Argalas
CEO
Justin Woodward
Co-Founder - Tax Attorney
Recent News
Canada NewsWire
2025-11-11
Company data provided by crunchbase