KinderCare Learning Companies · 12 hours ago
Customer Service Specialist I
United States
Full-time
Remote
New Grad, Entry LevelKinderCare Learning Companies is an early childhood education provider recognized with the Gallup Exceptional Workplace Award. They are seeking a Customer Service Specialist I to support families through problem resolution, billing support, and ensuring a positive customer experience across their programs and services.
Education Management
Responsibilities
Provide premier customer service to our families; connect with each family, understand the family’s core concern(s), and resolve their issue(s)
Build strong relationships with business partners across the organization
Focus and commit to engaging our families and personalize conversations verbally and in writing
Handle family concerns, provide appropriate solutions and alternatives and follow up to ensure resolution
Provide service through chat, email, social media, and telephone to parents of children using our programs and services
Thoroughly log and document all calls, emails, and chats in our internal ticketing system
Ask questions to interpret, analyze and anticipate the caller’s situation, concern, and decide next steps to resolve their issue
Share feedback with leadership on what you hear from families
Share innovative thoughts, ideas, and solutions to improve current procedures and improve our family experience
Work as part of a team by collaborating with colleagues and allowing for an open dialogue to best resolve a parent’s question or concern
Qualification
Required
Great customer service skills and the desire to help others
Motivated and proactive
Previous remote call center work experience a plus
Logical and reasoning mind-set to reach conclusions and approaches to problems
Able to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
Able to keep a calm demeanor under stressful situations
Outstanding written and verbal communication skills via email and chat
Ability to establish and maintain cooperative working relationships with co-workers and the public
Comfortable working with multiple applications and windows simultaneously
Excellent organizational and time management skills
Comfortable in a fast paced environment
Capable of adjusting priorities quickly
Preferred
Bilingual: English & Spanish a plus
Benefits
Discounted child care benefits
Medical, dental, and vision benefits for your family (and pets, too!)
Employee assistance programs
Health and wellness programs
Paid time off
Discounts for work necessities, such as cell phones
Company
KinderCare Learning Companies
Transform lives—including yours—with the nation’s leading provider of early childhood education and child care.
Founded in 1969
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tom Wyatt
Chairman and Chief Executive Officer
Tony Amandi
EVP, CFO
Recent News
2022-04-30
Company data provided by crunchbase