Hope Enterprise Corporation · 10 hours ago
Part-Time Mortgage Outreach Specialist
United States
Part-time
Remote
Mid Level
3+ years expHope Enterprise Corporation provides financial services to strengthen the financial health of under-resourced communities. The Part-Time Outreach Specialist will support members facing financial difficulties by serving as the Single Point of Contact for hardship assistance applications and conducting outreach calls.
CommunitiesFinancial ServicesNon Profit
No H1B
Responsibilities
Conduct live outreach calls to members during evening hours (5–9 pm, 4 days a week) and on Saturdays (8 am–12 pm), focusing on engaging members who may be eligible for hardship assistance
Serve as the Single Point of Contact (SPOC) for submitting hardship assistance applications, guiding members through the application process with clear and thorough explanations
Assist members in understanding available hardship programs, answering questions, and addressing concerns related to their financial challenges
Review financial documents submitted by members for completeness and accuracy, ensuring that all necessary documentation is provided before submitting hardship applications
Maintain accurate and detailed records of outreach efforts, including the status of hardship applications, communication logs, and outcomes
Ensure that all hardship assistance applications are complete, properly documented, and submitted in a timely manner
Track and report on the progress of outreach efforts, providing weekly updates on key metrics such as call volume, application submissions, and success rates
Execute targeted outreach campaigns, focusing on specific delinquency statuses or delinquency buckets to prioritize members in need of immediate assistance
Collaborate with the broader team to continuously evaluate outreach effectiveness and adapt strategies based on performance data and portfolio trends
Maintain confidentiality and adhere to all relevant regulatory and compliance standards when handling member information
Provide exceptional customer service, ensuring that members feel supported and informed throughout the hardship assistance process
Assist in identifying and implementing process improvements for the hardship assistance application and outreach process
Qualification
Required
Minimum of 3 years of call center experience, specifically assisting members with financial accounts
At least 2 years of experience reviewing personal financial documents for completeness and accuracy
High school diploma or equivalent required; some college coursework in business, finance, or related field preferred
Preferred
Experience in the mortgage industry, particularly with hardship assistance or loss mitigation programs
Familiarity with hardship assistance programs, including application processes and documentation requirements
Company
Hope Enterprise Corporation
Hope Enterprise Corporation provides community lending, small business financing, housing support, and financial services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bill Bynum
CEO
Cassandra Williams
Executive Vice President, Chief Program Officer
Company data provided by crunchbase