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NuStar Technologies · 3 days ago

Nice CXOne Architect

Detroit, MI

Full-time

Onsite

Mid, Senior Level

$100K/yr - $120K/yr

NuStar Technologies is seeking a NICE CXOne Architect with deep knowledge of NICE CXone architecture and Cisco UCCE/UCCX platforms. The role involves leading the design and implementation of migration to NICE CXone cloud solutions and defining overall architecture to ensure scalability and compliance.

AnalyticsConsultingEnterprise Resource Planning (ERP)IT ManagementStaffing Agency

H1B Sponsor Likely

Responsibilities

Deep knowledge of NICE CXone architecture and Cisco UCCE/UCCX platforms

Strong understanding of SIP, VoIP, telephony, and cloud infrastructure (AWS/Azure)

Experience with APIs, middleware, and enterprise system integrations

Lead the design and implementation of the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone cloud solutions

Define overall architecture, ensuring scalability, security, and compliance

Design end-to-end NICE CXone architecture for enterprise contact center environments

Map Cisco functionalities to NICE CXone modules ensuring feature parity

Develop migration roadmap, including phased cutover plans and risk mitigation strategies

Define integration patterns for CRM, WFM, reporting, and telephony systems

Provide architectural guidance to developers and infrastructure engineers

Review and approve solution designs, scripts, and integrations

Qualification

NICE CXone architectureCisco UCCE/UCCX platformsSIPVoIPCloud infrastructureAPIsMiddlewareEnterprise system integrationsArchitectural guidanceSolution design review

Required