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NKC Health · 6 hours ago

Patient Service Representative

Jackson, MI

Full-time

Onsite

Entry Level

2+ years exp

NKC Health is dedicated to empowering hope and healing in every life they touch, and they are seeking a Patient Service Representative for their Pediatrics clinic. The role involves performing front office duties with a focus on customer service and billing accuracy, ensuring a positive experience for patients while managing their appointments and records.

Health CareHospitalMedicalNon Profit

Responsibilities

Completes patient registration and eligibility verification accurately and in a timely manner

Demonstrates positive customer service attitude in person and on the telephone

Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately

Checks patients out and assists patients with scheduling follow up appointments

Coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner

Schedules appointments efficiently to meet provider and patient expectations

Searches for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts

Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership supporting NKC Health initiatives