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NuStar Technologies · 15 hours ago

Nice CXOne Senior Developer

Detroit, MI

Full-time

Onsite

Mid, Senior Level

$85K/yr - $100K/yr

3+ years exp

NuStar Technologies is seeking a NICE CXone Senior Developer to design, develop, and customize NICE CXone applications. The role involves building integrations between CXone and enterprise systems, supporting migration from Cisco platforms, and working with APIs and automation scripts.

AnalyticsConsultingEnterprise Resource Planning (ERP)IT ManagementStaffing Agency

H1B Sponsor Likely

Responsibilities

The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications

Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools)

Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone

Translate Cisco call flows and routing scripts into NICE CXone equivalents

Work with NICE CXone APIs, RESTful services, and connectors for third-party systems

Develop automation scripts for provisioning and configuration

Work closely with infrastructure engineers, QA teams, and Cisco/NICE support

Prepare technical documentation, migration guides, and code repositories

Qualification

NICE CXone IVR DevelopmentCisco UCCE/UCCXREST APIsJavaScriptPython.NETJSONXMLAutomation ScriptsTechnical Documentation

Required

Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio

Hands-on experience with NICE CXone development (Studio, APIs, scripting)

Strong understanding of Cisco UCCE/UCCX call flows and routing logic

Proficiency in programming languages (JavaScript, Python, or .NET)

Experience with REST APIs, web services, and data exchange formats (JSON, XML)