FurtherAI ยท 2 days ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $140K/yr
4+ years expFurtherAI is seeking its first Customer Success Manager to onboard and support customers while helping them succeed with AI solutions. The role involves managing customer accounts, driving satisfaction, and collaborating with teams to improve products and processes.
Computer Software
Responsibilities
Own customer onboarding, training, and early success milestones
Manage a portfolio of accounts, driving satisfaction, retention, and upsell opportunities
Run QBRs and regular check-ins to surface needs and preempt churn risks
Translate customer feedback into product and model improvements
Collaborate with engineering and founders to escalate and resolve technical issues
Create and iterate on internal CS processes, playbooks, and reporting systems
Contribute to documentation, FAQs, and knowledge base to support scale
Qualification
Required
Have 4+ years in Customer Success or Account Management, ideally in B2B SaaS with $50 - 100K ACV customers
Have led customer onboarding and expansion efforts, and are comfortable owning renewal/upsell targets
Are process-driven, customer-obsessed, and execute with discipline
Thrive in ambiguity and love building things from scratch
Have experience working closely with product or technical teams
Preferred
Have worked in regulated industries like insurance, finance, or healthcare
Company
FurtherAI
FurtherAI is a domain-specific AI for the insurance industry.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Tech Startups - Startups and Technology news
2025-10-10
Tech Startups - Startups and Technology news
2025-10-10
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