Yes Energy · 4 days ago
Customer Success Manager II
Richmond, VA
Full-time
Hybrid
Mid Level
$80K/yr - $95K/yr
3+ years expYes Energy is a leader in electric power data and analytics solutions, and they are seeking a Customer Success Manager II to enhance customer relationships and support. The role involves onboarding, training, and ensuring customers maximize the value of Yes Energy’s products while proactively managing customer engagement and satisfaction.
Data VisualizationEnergyPower GridSaaSSoftware
Responsibilities
Act as a primary customer advocate, partnering with internal teams to deliver a high-quality customer experience
Guide new and existing customers through onboarding, training, and ongoing enablement to maximize product adoption and value
Build trusted, long-term customer relationships by understanding workflows and serving as a strategic advisor
Support customer renewals by developing success plans and partnering closely with Sales
Troubleshoot product, data, and technical questions, coordinating with internal teams to resolve issues efficiently
Monitor customer health, engagement, and product usage to proactively identify risks and opportunities
Lead regular customer check-ins and business reviews, including presentations on new products and features
Develop expertise in Yes Energy’s software, data products, APIs, and SQL-based tools
Gather customer feedback and collaborate with Product Management to inform product improvements
Participate in customer-facing events, including the annual Yes Energy Summit and regional events
Qualification
Required
Bachelor's degree in Business, Communications, Computer Science, a related technical field, or equivalent work experience
Minimum of 3 years of Customer Success or Account Management experience, preferably within a SaaS organization
Energy, nodal power market or trading experience
Preferred
Strong customer-facing communication skills, including presentations, product demonstrations, and business reviews
Proven ability to manage customer relationships, execute against KPIs, and drive product adoption in a SaaS environment
Ability to build trust and credibility with customers and internal partners across Product, Sales, and Support
Comfortable troubleshooting technical or data-driven questions and collaborating across teams to resolve issues
Highly organized with strong prioritization skills; adaptable in a fast-paced, evolving environment
Customer-centric mindset with a passion for improving customer satisfaction, processes, and outcomes
Willingness to learn and develop expertise in Yes Energy's products, data offerings (including API/SQL), and the power markets we serve
Experience using customer relationship and support tools such as Salesforce, Jira, or similar platforms
Experience working with energy markets, power trading, or large-scale data products
Ability and willingness to travel up to 15% of the time
Benefits
Medical insurance
A 401 (k) Plan with matching
Flexible vacation
Flexible work schedules
Company
Yes Energy
Yes Energy is a data analytics company provides power market data and solutions for traders and companies.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Accel-KKR
2022-04-28Private Equity
Leadership Team
Christopher Lenig
Chief Operating Officer
C
Casey Reed
Chief Revenue Officer
Recent News
CleanTech Breakthrough
2025-04-10
Company data provided by crunchbase