Mercy · 12 hours ago
Patient Service Representative - Mercy Clinic Bella Vista
Mercy Bella Vista
Full-time
Onsite
Entry Level
1+ years expMercy is a healthcare organization focused on compassionate care and exceptional service. The Patient Service Representative (PSR) is responsible for managing front desk operations, ensuring a positive patient experience, and providing exceptional customer service.
AssociationChild CareFertilityHealth CareRehabilitation
Responsibilities
Demonstrates strong verbal and written communication skills to interact professionally with patients, visitors, and healthcare staff
Provides exceptional customer service, showing empathy, patience, and professionalism when addressing questions, concerns, or requests
Performs accurate data entry, scheduling, and documentation with strong attention to detail and reliability
Maintains patient confidentiality at all times and adheres strictly to privacy policies and procedures
Utilizes basic computer and office software skills, including data entry and word processing
Remains adaptable and composed under pressure, effectively managing unexpected situations in a fast-paced clinical environment
Completes required Clinic Core Front Desk Training following hire to ensure competency in front desk operations and workflows
Qualification
Required
Demonstrates strong verbal and written communication skills to interact professionally with patients, visitors, and healthcare staff
Provides exceptional customer service, showing empathy, patience, and professionalism when addressing questions, concerns, or requests
Performs accurate data entry, scheduling, and documentation with strong attention to detail and reliability
Maintains patient confidentiality at all times and adheres strictly to privacy policies and procedures
Utilizes basic computer and office software skills, including data entry and word processing
Remains adaptable and composed under pressure, effectively managing unexpected situations in a fast-paced clinical environment
Completes required Clinic Core Front Desk Training following hire to ensure competency in front desk operations and workflows
Education: High school diploma or equivalent
Position requires the ability to push, pull, and/or lift 50 lbs. occasionally
Position requires standing and walking during each shift
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties
Preferred
Experience: One year of applicable medical office experience
Benefits
Day-one comprehensive health, vision and dental coverage
PTO
Tuition reimbursement
Employer-matched retirement funds
Medical, dental, and vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period
Company
Mercy
Mercy is a U.S. health system that provides heart, children’s, and orthopedic care services.
Founded in 1986Saint Louis, Missouri, USA
10001+ employees
H1B Sponsorship
Mercy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (18)
2023 (16)
2022 (15)
2021 (15)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$2.2MKey Investors
Patient-Centered Outcomes Research InstituteFCC
2025-04-08Grant
2022-01-14Grant· $2.2M
Leadership Team
Mike Mudd
Chief Operating Officer
David Argueta
President
Recent News
2026-01-09
Arkansas Business — Business News, Real Estate, Law, Construction
2025-11-20
Talk Business & Politics
2025-11-20
Company data provided by crunchbase