Vehlo ยท 2 days ago
Customer Success Manager
Pittsburgh, PA
Full-time
Onsite
Entry, Mid Level
$60K/yr - $70K/yr
2+ years expVehlo is a provider of repair shop technology, aiming to enhance the auto repair industry's service success through innovative software and financial solutions. The Customer Success Manager will collaborate with customers, present the platform, analyze data, and drive sales opportunities while maintaining meaningful contact with clients.
Computer Software
Responsibilities
Collaborate with recently signed customers
Present the platform to audiences of all sizes both in-person and virtually
Analyze dealership data to provide insight into better performance
Assist in the preparation of scheduled reports
Have daily meaningful contact with customers
Document customer information, activities, and interactions within the assigned CRM
Drive expansion opportunities for inside and outside sales initiatives
Respond to customer inquiries via email, phone, and text
Provide users with troubleshooting, functionality explanations and best practices
The ability to travel locally and one week a month, you will be traveling within your territory for those customers who are not local
Flexibility to call on clients in other areas
Qualification
Required
2 - 3 years of experience in an account management or customer success role
Must currently reside in Pennsylvania
Ability to flourish in a multi-tasking environment
Ability to work both independently and in collaborative team settings, taking ownership of assigned tasks
Excellent interpersonal skills, with a proven ability to communicate efficiently with individuals at all levels
Ability to absorb knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing
Proficiency in Microsoft Word and Excel
Experienced with PC or Mac; must not be a technical expert but must grasp technical concepts
SalesForce knowledge a plus
Well-organized, detail-oriented and proactive in following tasks through to completion
Comfortable in taking on new challenges that arise and flexible with shifting duties and responsibilities
Valid Driver's License Required
Valid Auto Insurance Required
Preferred
Prior Dealership, OEM, Service Advisor, Technician experience preferred, but not necessary
Bachelors Degree preferred
Benefits
Performance-based bonuses
Comprehensive benefits
Company
Vehlo
Vehlo solutions unlock potential across vehicle service and repair by giving power back to your people.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michelle Fischer
Chief Executive Officer & Board Member
Brian Wagner
President & Chief Financial Officer
Company data provided by crunchbase