Adobe · 3 months ago
Principal Digital Strategist, CX Strategy
Lehi
Full-time
Onsite
Lead/Staff
$212K/yr - $306K/yr
15+ years expAdobe is a company focused on changing the world through digital experiences, and they are seeking a Principal Digital Strategist to lead enterprise-wide digital transformation engagements. This role involves guiding organizations in integrating AI into their customer experience strategies and mentoring internal teams to drive innovation and excellence in digital transformation.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Lead enterprise-wide digital transformation engagements, partnering with C-suite and senior executives to drive customer experience innovation, technology adoption, and organizational change
Apply management consulting rigor to define strategy, identify organizational gaps, and develop structured, data-driven solutions that drive business value
Navigate highly matrixed organizations, using deep organizational awareness and influence-building skills to align priorities and drive execution
Define future-state customer experience vision, translating insights into clear experience principles, north stars, and strategic direction that guide multi-year transformation programs
Advise clients on end-to-end customer journeys, ensuring experiences are cohesive across channels, platforms, regions, and organizational boundaries
Partner with product, technology, data, and content leaders to ensure CX and UX strategy is aligned with platform capabilities, operating models, and organizational readiness
Advise clients on how AI-enabled experiences—including conversational interfaces, intelligent journeys, and adaptive personalization—can enhance customer experiences in responsible and scalable ways
Translate CX and UX strategy recommendations into clear business value narratives, connecting experience decisions to growth, efficiency, customer satisfaction, and long-term platform strategy
Mentor and guide internal teams, fostering a high-performance consulting culture and continuously improving engagement models
Shape and contribute to Adobe’s thought leadership, publishing insights, speaking at industry events, and defining internal best practices
Operate with an entrepreneurial, problem-solving mindset, comfortable with ambiguity and tackling 'first-time' challenges with innovative solutions
Qualification
Required
15+ years of experience in agency or management consulting environment, enterprise strategy, digital transformation, or customer experience leadership
Proven ability to navigate matrixed organizations, build influence across cross-functional teams, and align complex stakeholder groups
Expertise in Adobe Experience Cloud solutions, including real-time personalization, process automation, and data-driven decision-making
Demonstrated success leading high-profile, executive-level transformation projects with Fortune 500 clients
Strong executive presence and ability to communicate complex ideas with clarity and impact
A self-starter mentality, with a natural curiosity and the ability to ask the right strategic questions to drive innovation
Thrives in ambiguity, bringing an entrepreneurial mindset and creative problem-solving approach to 'first-time' challenges
Benefits
Long-term incentives in the form of a new hire equity award
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
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